Patient Services Coordinator

Patient Services CoordinatorThe Patient Services Coordinator serves as the central point of coordination at the nurse station/front desk, ensuring a smooth, organized, and welcoming environment for patients, residents, families, staff, and visitors. This role integrates receptionist, ward clerk, and service coordination responsibilities, supporting daily unit operations, clerical functions, admissions support, and resident engagement. The Coordinator plays a key role in maintaining efficient workflow, communication, organization, and a high standard of customer service throughout the facility. This position reports to Nursing Supervisors, the Director of Nursing (DON), and Administration.Front Desk & ReceptionGreet visitors, engage them and direct them appropriately, following sign-in proceduresAnswer and route all incoming calls professionallyMaintain a clean, organized, front desk and lobbyServe as a central point of contact for NursingAssist residents and families with inquiriesMaintain confidentiality of all informationSupport emergency response proceduresClerical & Unit CoordinationMaintain unit records, census lists, and logsPerform filing, copying, scanning into EMR, and data entry in a timely mannerSupport nursing staff with administrative tasksMaintain communication boards and tracking tools as directed by the DON, Nurse Manager, Administrator, or designeeAssume primary and/or backup responsibility for designated Medical Records functions, including record maintenance, chart organization, scanning, filing, retrieval, tracking, and related duties.Ensure all residents/patients have proper ID band and matching room identifier, upon admission, room change and throughout patients stay.Coordinate appointments and transportationOrder supplies and assist with gathering information for specialized supply ordersComplete daily environmental and safety roundsProvide cross-coverage and support for other Patient Services Coordinators, Medical Records personnel, clerical staff, and departmental functions as operational needs require.Perform additional duties, special projects, and responsibilities as assigned by Nursing Supervisors, the Director of Nursing, Administrator, or designee.Work a flexible schedule, including every other weekend and periodic 11:00 PM–7:00 AM coverage as assigned.Belongings & Admission SupportPrepare PCC and admission materials for all new admissionsEnsure timely completion and signing of admission agreementsEnsure resident property sheet is completed and scannedConduct environmental checks of all rooms post-discharge and pre-admission, ensuring removal of former residents' belongings and proper room preparation for new admissions, ensuring all vacant rooms are new admission ready within hours.Greet all new admissions as close to arrival as possible and maintain a logComplete satisfaction surveys at intervals as determined by the Admissions Director and/or AdministratorTours & Family InteractionConduct facility toursResident SupportAssist with dining and activitiesSchedule and coordinate all aspects of residents' outside appointmentsSupport day and evening dining serviceEngage residents in quality of life enrichment throughout the day informally and formally in the reception area.Service ExcellenceMaintain organization and cleanlinessPromote professionalism and teamworkAssociate degree or higher preferred. Relevant certifications, specialized training, coursework, or equivalent experience in healthcare administration, medical records, admissions, customer service, clerical operations, resident services, business administration, unit coordination, or related fields may be considered in lieu of a degree. Experience in healthcare, skilled nursing, rehabilitation, hospital, medical office, hospitality, or customer service settings preferred. Strong communication, organizational, and interpersonal skills. Demonstrated flexibility, adaptability, and willingness to provide cross-coverage and support multiple operational functions and departments. Ability to prioritize, multitask, and work independently in a fast-paced environment. Computer proficiency, including electronic medical records and Microsoft Office applications, preferred.This position is not all-inclusive and may include additional duties as needed.