Technology Support Technician

: Posting Information Department School of Law-360001 Career Area Information Technology Is this an internal only recruitment? No Posting Open Date 03/07/2024 Application Deadline 03/15/2024 Position Type Permanent Staff (SHRA) Position Title Technology Support Technician - Contributing Salary Grade Equivalent IT01 Working Title Technology Support Technician Position Number 20062535 Vacancy ID P018781 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule Monday -Friday Work Location Chapel Hill, NC Position Location North Carolina, US Hiring Range $43,000 - $53,000 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet . Position Summary Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit The University of North Carolina, School of Law aspires to be a great public law school. Toward this end, it pursues a fourfold mission: to prepare outstanding lawyers and leaders for the bar, the bench, all public and private law settings, and public service; to make nationally and internationally significant legal and policy contributions through an ambitious agenda of research and scholarship; to instill lifelong ethical values, dedication to the cause of justice and a lasting commitment to pro bono and public service; and, to serve the legal profession, the people and institutions of North Carolina, the nation and the world. Position Summary The Technology Support Technician will join the School of Law IT Support team to provide timely, customer-focused support for the SOL community. Services provided include technology consultations, device management (configuration, deployment, monitoring, maintenance, and disposal), classroom and event technology support, hardware and software support, technical training, and incident resolution. Minimum Education and Experience Requirements Graduation from high school and one year in the field of technology related to the position's role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.

• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Required Qualifications, Competencies, and Experience Exceptional customer service skills. Strong communication skills. Exceptional troubleshooting skills. Ability to work with a broad range of customers. Ability to work individually and collaboratively in a team. Experience providing technical support for devices running Windows and Mac OS. Preferred Qualifications, Competencies, and Experience Experience supporting Zoom and other conferencing platforms. Experience providing in-person, hands-on technical support. Experience supporting classroom technology software and hardware. Proficiency with Office 365 applications and usage. Experience providing technical support for devices running iOS, and Android OS. Experience providing technical support in higher education. Required Licenses/Certifications Special Physical/Mental Requirements Ability to move up to 25 lbs. with or without accommodation. Campus Security Authority Responsibilities Not Applicable. Position/Schedule Requirements Night work occasionally