Senior Program Support Assistant

Job Title

Sr Program Support Assistant, 41845A

Major Duties

Generate various types of correspondence and provide information for statistical and narrative reports.

Fully utilize systems such as CAPRI, COVERS, VACOLS, PCGL, PIES, SHARE, ARCIS, RRS, VBMS, Adobe, eMilrecs and Microsoft Word, to input and/or access information needed in connection with the duties of the position.

Process all incoming Power of Attorney requests. Determine if a prior representative must be revoked, prepares correspondence to notify all parties concerned and updates the master record(s).

Explain VA FOIA/Privacy Act programs and entitlement criteria to veterans and their dependents.

Apply all rules and regulations for VA FOIA/Privacy Act records releases and accurately redacting Personally Identifiable Information.

Provide administrative support to the team to which they are assigned.

Act as the liaison between the supervisor and employees relative to obtaining resources and securing information on process developments.

Provide training to unit employees which require them to maintain current and accurate knowledge of procedures, policies, and directives as changes occur or as mandated by law or local decisions of management.

Work Schedule

Full time, Monday through Friday 7:30am-4:00pm

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual

This is not a virtual position.

Relocation/Recruitment Incentives

Not Authorized

Financial Disclosure Report

Not required

Bargaining Unit

Yes

US Department of Veterans Affairs