Operations Specialist - Branch Records

Position Overview

The


Operations Specialist


responsible for providing top level customer service to internal and external clients as it relates to branch locations clinical operational support activities.

Essential Job Functions

Personnel Activities:

o Ensures all caregiver personnel files are secure, accurate and complete

o Verification and maintenance of caregiver credentials (licenses and certifications)

o Creating and providing monthly evaluation and skills report to Director(s)

o Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities

o Coordinate with People Services on all unemployment claims

o Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education

o Establish and maintain an orientation schedule for caregiver staff

o Maintain accurate and up to date contact list of all active caregivers, including mailing log

o Mail monthly schedule to patients home each month according to branch location guidelines

Clinical Department Assistance Activities

Maintain integrity of client medical record (chronological and content) and file nursing-related documents in the client chart located in the office, includes thinning and filing

Participate in scanning and upload to client electronic medical records

Monitor compliance to policies and procedures including but not limited to nursing documentation.

Assist the corporate compliance department with surveys and audits as assigned.

Create and maintain supply of open charts

Maintain confidentiality of all employee/client records and information.

Data entry to Incident and Infection logs as assigned by nursing director

Performs additional duties as assigned

Office Support Activities


:

o Scanning and/or filing of documentation and records

o Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member

o Mail distribution to appropriate staff member or department

o Process invoices according to branch location guidelines

o Office supply orders

o Preform special projects as needed

Requirements

High school diploma or GED

Proficient typing skills

Proficient Microsoft Office skills

Preferences

Previous Human Resources experience

Private duty, home care or health care company experience

Advanced Microsoft Excel skills

Two (2) years general office experience

Other Skills/Abilities

Must maintain company and employee confidentiality at all times

Must maintain professional boundaries at all times

Ability to remain calm and professional in stressful situations

Attention to detail

Time Management

Effective problem-solving and conflict resolution

Excellent organization and communication skills

Physical Requirements

Must be able to speak, write, read and understand English

Occasional lifting, caring, pushing and pulling of up to 25 pounds

Must be able to lift 50 pounds

Prolonged walking, standing, bending, kneeling, reaching, twisting

Must be able to sit and climb stairs

Must have visual and hearing acuity

Environment

Performs duties in an office environment during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Aveanna Healthcare