Product Support Sales Representative

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Product Support Sales Representative Benefits

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plans with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-Owned and Operated
• Health and Wellness

Product Support Sales Representative Position Purpose

Responsible for proactively supporting key parts and service functions for all Kirby Smith Machinery product lines. The Product Support Sales Representative (PSSR) is the key point of contact for all customers in the assigned territory and is a crucial component of the company's success.


Product Support Sales Representative Essential Duties and Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Acts as a business relationship manager by building lasting and effective relationships with all assigned customer base
• Assists customers with component repair, rebuild, or replacement decisions, including but not limited to Major/Minor components, Welding fabrication and line borings, Machine inspections, and Undercarriage Management
• Manages key commodity items for repair or replacement, including but not limited to Undercarriage and Tires, Ground Engaging Tools (GET), and Filters and Fluids
• Enhances Preventative Maintenance (PM) business by expanding existing PM service machine base and selling cost/hour or block services
• Maintains a team environment within departments by working closely with Parts & Service departments to obtain purchase orders from customers, quote on opportunities, resolve disputes, and build relationships with the customer base
• Works closely with Sales departments to aid in Demos and Startups
• Collaborates on sales calls in the territory
• Provides all after-sale product support to customers
• Delivers and completes all warranty-related documents on new machines sold
• Communicates leads back and forth for machine sale opportunities as well as product support opportunities
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance

Product Support Sales Representative Minimum Qualifications

• High School Education or Equivalent
• Three (3) years of heavy equipment industry experience or in a related field
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Excellent communication and interpersonal skills .

Product Support Sales Representative

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Driving or sitting for long periods
• Ability to hear, listen, see, and touch
• Adheres to personal protective equipment (PPE) policy and maintains individual PPE in functional condition

This is a safety-sensitive position.


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.