Customer Support Agent

Serve as the primary point of contact for customer and dealer inquiries Resolve customer concerns with professionalism and empathy Provide basic technical assistance and et complex issues Document customer interactions and complete incident reports Confirm service appointments and coordinate daily scheduling Assist customers with parts orders and service call scheduling Determine warranty coverage and support accurate invoicing or collections Identify recurring service issues and elevate when necessary Process RMAs Respond to voicemail and email support requests Follow all safety, security, and company procedures Requirements Proficient in Microsoft Windows Strong typing skills Excellent verbal and written communication Customer-focused mindset with strong listening skills Ability to handle difficult situations with professionalism Strong analytical and troubleshooting abilities Team-oriented and adaptable in a changing environment Reliable with strong work ethic and schedule adherence Associate’s degree preferred, OR 2–4 years of customer support or related experience, OR equivalent combination of education and experience Ability to occasionally lift up to 10 lbs Primarily a desk-based role with regular sitting, speaking, and listening Moderate office noise level Core Competencies Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and technical assistance. Proficient in managing inquiries, scheduling, and documentation while adhering to company procedures. Highest-signal resume keywords Customer Service Technical Assistance Communication Skills Analytical Skills Scheduling Coordination Hard Skills Microsoft Windows Typing Skills Troubleshooting Abilities Incident Reporting RMA Processing Soft Skills Professionalism Empathy Listening Skills Adaptability Reliability Certifications & Qualifications Associate's Degree Preferred Industry Keywords Customer Support Service Appointments Warranty Coverage Invoicing Service Issues #J-18808-Ljbffr Jobtailor