Outreach and Enrollment Specialist (Spanish + English) (Public Health AmeriCorps)

Job Description

MEMBER DETAILS

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Term of Service: 11/3/2026 to 9/30/2027 (49 weeks)

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Slot Type and Minimum Service Hours: Full Time; 1700 Hours; 38 hours per week on average

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Living Allowance: $22,000, disbursed in equal bi-weekly increments across the service term

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Educational Award: $7,395, awarded upon successful completion of hours at the end of service term.

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POSITION DETAILS

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Host Site: Ingham Health Plan

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Position Title: Outreach and Enrollment Specialist

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Reports To: Lori Noyer, Executive Director, and Angie Smieska, Operations Manager

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ABOUT THE HOST SITE

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The Ingham Health Plan Corporation (IHPC) was established in 1998 and is a community based, not-for-profit organization that offers health care related programs to individuals and families in the community. The mission of the Ingham Health Plan Corporation is to act as a vehicle to provide access to organized systems of health care and improve the status of uninsured persons in Ingham County.

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MEMBER IMPACT

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Under the direction and supervision of the Executive director, the Outreach and Enrollment Specialist (OES) will engage with 2,300 uninsured Ingham County residents who are enrolled in the Ingham Health Plan, in a critical year where they are vulnerable to further loss of coverage. The OES will assist IHP members to complete their applications and enrollment to ensure access to healthcare services, and remove barriers to improve their overall heath. The OES' role pays specific attention to IHP’s 50-60% Spanish-speaking enrollee base, who face additional barriers in access to care.

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POSITION DETAILS

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Responsibilities

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• Provide bilingual (English and Spanish) assistance to IHP members in renewing coverage via one-on-one appointments; Support members with completing all steps of the application process.
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• Conduct outreach with IHP members with upcoming IHP renewal dates to schedule active renewal appointments. Inform members about documents and procedures necessary to completing their applications
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• Assess applicants’ demographic and income information for eligibility for other needs-based programs; refer to relevant options.
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• Assist eligible residents with applying for Medicaid
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• Conduct outreach in the community to maintain and improve individual health (tabling at health fairs, community events, etc.).
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• Collaborate with community partners and agencies to build awareness in the Ingham County about IHP’s services.
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• Identify and reduce cultural and socioeconomic barriers impacting healthcare access for IHP members and advocate for improved access to care.
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• Plan, implement, and monitor a social media strategy to increase public awareness and access to IHP services.
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• Field member inquires by phone, email, or in-office visits about program benefits and eligibility.
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• Refer members to community partners to connect them to resources that address their social determinants of health (food, transportation, housing, etc.)
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• Provide Operations Manager with administrative support for the Ingham Health plan.
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Minimum Knowledge and Skills

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• Proficiency in Spanish (verbal and written)
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• Some experience in social services or human services.
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• Some experience working in a community-based setting
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• Proficient in Microsoft Office Suite
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• Detail-oriented
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• Some familiarity with social media platforms (Facebook, Instagram, X)
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Service Conditions:

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• Hybrid in-person/teleservice
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• In-person location: 2111 University Park Drive, Suite 100, Okemos, MI, 48864
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• IHP will provide laptop, work phone, and all other necessary equipment.
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• In-person environment: shared office space, with occasional shared space at partner agencies for off-site meetings.
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• Members are required to have reliable transportation
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Service Schedule:

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• 8 am to 5 pm schedule with a 1-hour lunch break. Mondays and Fridays are teleservice days, Tuesday - Thursday are in-person days.
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• Members are required to participate and attend monthly ICHD Public Health AmeriCorps professional development, quarterly ICHD AmeriCorps professional development, participate in events including national service days, and regional and local service projects
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• Members are allotted 120 hours (3 weeks) of personal leave during service term, but lose possible days to earn the required number of hours needed to successfully complete the term of service. There are additional benefits offered if the member has a compelling personal circumstance
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AMERICORPS PROGRAM REQUIREMENTS

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• Participate in monthly ICHD PHA AmeriCorps Training and Professional Development in topics like grant-writing and resume development
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• Participate in National Days of Service (9/11 Day of Service, MLK Day of Service, Russ Mawby Regional Day of Service, Youth Volunteer Day)
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• Attend AmeriCorps orientation at the Ingham County Health Department
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• All members will participate in an end of service performance evaluation
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• All members will be required to submit bi-weekly time sheets, quarterly data reports, and all other data tasks requested by the Host Site
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Public Health AmeriCorps Members should possess:

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• a desire and ability to work with a diverse group of people;
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• a willingness to learn and serve others;
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• an ability to work independently and in a team environment successfully, and
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• strong organizational, writing, and oral communication skills, and a high attention to detail
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AmeriCorps Program Eligibility

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• be 17 years or older at the start of service (no upper age limit)
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• be a U.S. citizen, U.S. National, or Lawful Permanent Resident Alien
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• Agree to and pass a national service criminal history check with eligibility verification in accordance with 45 CFR 2540.202.
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AmeriCorps Commitment and Benefits

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• Loan forbearance and interest repayment available for eligible loans
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• End of Service Segal AmeriCorps Education Award of $7,395.00
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• Health insurance
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• Childcare support
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• 120 hours (3 weeks) of personal leave during service term, provided hours are on pace for completion
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• $100 monthly Meijer food gift card for each month of service (up to $1200 total)
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• $25 per month allowance for mileage reimbursement during each month of service for service-related travel
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• Up to $182 available in professional development funds
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• Member Assistance Program (link to learn more)
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• Hands-on experience in Public Health
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Host Site - Professional Development and Training:

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• Member will have trainings within their onboarding, and will have opportunities throughout their program year to participate in professional development upon request and approval.
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