Associate, Client Operations Representative I

Associate Client Operations Representative

We're seeking a future team member for the role of Associate Client Operations Representative to join our team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Serve as the technical expert for complex transactions and processes on a daily basis and provide work direction for the team.
• Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures.
• Respond to client questions on BNY Mellon product features and provide technical assistance for the most complex issues escalated by junior team members.
• Research and resolve complex operational or client issues, identify trends in client issues, and propose solutions.
• Provide status updates on problem resolution and outstanding issues to other teams and direct inquiries to appropriate resources at BNY Mellon.
• Assist with process improvement by contributing ideas to improve team efficiency and coordinate implementation of resulting process changes.
• Provide guidance to less experienced staff and may serve as the team leader for a team of support staff.
• Be responsible for the quality and completion of own work and help develop and contribute to the achievement of team objectives.

To be successful in this role, we're seeking the following:

• High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor's degree preferred.
• 3-5 years of total work experience preferred.
• Experience in financial services preferred.

About the Team

At BNY, our culture speaks for itself. Check out the latest BNY news at BNY Newsroom & BNY LinkedIn.

Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Job Info

• Job Identification 71326
• Job Category Client Operations & Reporting
• Locations 500 Grant Street, Pittsburgh, PA, 15258, US
• Job Schedule Full time
• Job Shift Day
• Base Salary Min 52000
• Base Salary Max 65200