Security Dispatcher I

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.


ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.


Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.

• Cost-Share Dental and Vision Insurances

• Discounted Pet Insurance

• Retirement Contributions with Pre-Tax or Roth options into a 403(b).

• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.

• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

• Eleven Paid Holidays

• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment

• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.

• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.

• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.

• On-Site Training Courses and Professional Development Opportunities.

• License and certification reimbursements and occupational insurance for medical staff.

• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.

• Emergency Travel Assistance

• Education Assistance or Education leave eligibility

• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at or contact Recruitment directly at View email address on click.appcast.io.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Under general supervision, provides a safe and secure environment for employees, patients and visitors by protecting ANTHC property against fire, theft, harm, vandalism, and unauthorized entry.

Responsibilities:

ALL

Operates a multi-line, communications and alerting systems Determines and assigns the appropriate priority level to the call and enters the appropriate dispatch system. Asks questions to interpret, analyze and anticipate the caller's situation in order to provide information to the appropriate response team.

Monitors life-safety and security alarms coordinating activations of emergency and incident responses.

Determines nature and location of alarm and/or code in order to dispatch appropriate staff and security utilizing a variety of communication systems. Contacts the municipal police and fire authorities when necessary. Enters and modifies information in either a written format and/or computer system.

Provides information, instructions, and assistance to staff, patients, and visitors and provides information and assistance within the scope of the designated authority. Implements emergency procedures when appropriate or as directed.

Ask questions to interpret, analyze and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other departments and agencies.

Monitors and maintains continuous radio contact with security. Monitors and operates a radio console.

Performs active monitoring of surveillance systems. Receives and relays information regarding incidents and other activities to appropriate agencies and staff.

Keeps a computerized call log. Documents data for incident reports by keying pertinent details into entry forms, and processing both video and media files. Performs queries to research report data as requested; maintains records and files in accordance with established standards.

Works closely with Hospital leadership to identify or escalate any emergencies, environmental, health or safety-related incidents that may require Hospital Incident Command System response.

Performs other duties as assigned.

Dispatcher II

Performs all duties of a Security Dispatcher I.

Trains and mentors Security Dispatcher I employees through observation, coaching, auditing, and debrief sessions.

Participates in the development and creation of content, including training outlines, learning objectives, and instructional methods (such as individual training, group instruction, online training, lectures, demonstrations, conferences, meetings and workshops), and determines appropriate methods of evaluation.

Proactively analyzes and identifies incident trends, repetitive incidents or situations, and unusual circumstances that could potentially have an adverse impact campus-wide services provided by ANTHC.

Utilize discretion in the prioritization of duties while simultaneously determining when to escalate issues through the necessary and established channels.

Dispatcher III

Performs all duties of a Security Dispatcher I and II.

Train and mentor Security Dispatcher I & II employees through observation, coaching, auditing, and debrief sessions.

Develop and create content, including training outlines, plans with clear learning objectives, instructional methods (such as individual training, group instruction, online training, lectures, demonstrations, conferences, meetings and workshops), and determines appropriate methods of evaluation.

Directs Emergency Dispatcher I and II performance of regularly assigned duties; prepares shift notices and assignments; assists with performance evaluations; makes recommendations in matters concerning employee discipline and retention.

Works closely with Security department leadership to correct any technical or procedural issues and provide recommendations for improvements.

Assist Security Dispatch Supervisor to address concerns from dissatisfied customers to ensure that problems are resolved and customer service is improved; working to improve operations and foster cross departmental communication and process improvement.

Ability to perform the duties of a Security Dispatch Supervisor in their absence, to ensure the continuity of the chain of command.

Other information:

KNOWLEDGE and SKILLS

Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.

Knowledge of basic security concepts and procedures.

Knowledge of safety, infection and quality control standards. Skill in oral and written communication.

Skill in managing multiple priorities and tasks concurrently and meeting deadlines.

Skill in establishing and maintaining cooperative working relationships with others.

Skill in using a variety of computer applications.

Skill in typing 30 words per minute.

Skill in using 2 way portable radio systems.

Skill in using verbal communications to gather information from others during stressful events.

Ability to recognize and respond to emergency situations.

Ability to solve problems on an independent basis.

Ability to accurately receive and transmit information by radio, telephone or computer system.

Ability to translate observations and information into legible, complete and accurate reports.

Ability to perform multiple tasks rapidly and accurately under a crisis condition.

Ability to establish priorities and pass on information as needed. Ability to work under pressure and in highly stressful situations.

Ability to operate computers or demonstrate strong skills using variety of computer applications.

Ability to speak clearly on the overhead paging system.

MINIMUM EDUCATION QUALIFICATION

High School Diploma or GED equivalent.

MINIMUM EXPERIENCE QUALIFICATION

Security Dispatcher I

Non-supervisory - 1 year of customer service, administrative support, or dispatching experience.

Security Dispatcher II

One (1) year experience in security or safety emergency Dispatcher role in a related field or industry.

Security Dispatcher III

Two (2) years' experience in security or safety emergency Dispatcher role in a related field or industry.

MINIMUM CERTIFICATION QUALIFICATION

Security Dispatcher I


Non-supervisory - Must obtain and keep current FEMA Incident Command System Training ICS-100 & 200 certificates of completion within 30 days of hire.


Security Dispatcher II


Non-supervisory - Must possess and maintain all relevant certifications. FEMA Incident Command System Training ICS-100, 200, 700, & 800 certificates of completion. Basic Healthcare Security Officer Certification through International Association of Healthcare Safety and Security (IAHSS).


Security Dispatcher III


Non-supervisory - Must possess and maintain all relevant certifications. FEMA Incident Command System Training ICS-100, 200, 700, & 800 certificates of completion. Possess Advanced Healthcare Security Officer Certification through International Association of Healthcare Safety and Security (IAHSS).

PREFERRED EDUCATION QUALIFICATION

Associates degree in Criminal Justice, Police Administration, or related field.

PREFERRED EXPERIENCE QUALIFICATION

Experience monitoring complex electronic monitoring systems preferred.

Previous clerical experience and/or background in Health Care.

Previous experience in Health Care Security.

Previous experience as a First Responder in Fire, EMS, Law Enforcement or Military preferred.

PREFERRED CERTIFICATION QUALIFICATION

Emergency Dispatcher Certification

ADDITIONAL REQUIREMENTS

Must be minimum of 18 years old.

Depending on the needs of the organization, some incumbents in this job class may be required to obtain additional certifications or training in one or more specialty areas.