DME/Check-In Receptionist

DME/Check-In Receptionist

At University Cancer & Blood Center, we pride ourselves on listening. On providing hope, guidance, and comfort. On getting up each day and striving to make a positive impact on the lives of patients and their families. From our front-desk staff to our counselors, nurses, technicians and physicians who've chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.

Job Description:

Position Status: Full Time

Supervision Received: Reports directly to the Chief Facilities Management officer

Responsibilities include, but not limited to:

DME:

• Home Health Referrals
• DME orders through parachute
• Ostomy supply orders
• Trach supply orders
• Pleur X Cath Orders
• Urinary Cath Supply orders
• PEG orders
• Aerocare Medical Oxygen orders
• TPN orders
• Home IVF
• Wig/Mastectomy Orders
• Lymphedema Garments

Front Desk & Reception:

• Warmly greet and assist visitors, patients, and employees upon arrival.
• Manage check-ins and direct inquiries appropriately.
• Maintain a clean, organized, and professional reception area.
• Assist with administrative tasks, scheduling, document handling and other tasks assigned.

Leadership Competencies:

General:

• Takes responsibility for meeting general requirements, code of conduct, and policies/procedures as outlined in the Employee Handbook, as evidenced by the following which may be observed by physicians, management, staff, patients, visitors and co-workers:
• Maintaining attendance/punctuality in accordance with system policy & procedure (scoring does not include time taken for FMLA)
• Adhering to the dress code and maintaining a neat appearance
• Wearing and displaying ID badge appropriately at all times while on duty
• Maintaining an organized and clean work area
• Assisting with maintaining a neat and clean facility (pick up papers, reports, clean up spills, etc.)
• Maintaining confidentiality as outlined in practice policy & procedure
• Limiting equipment/computer use to work-related functions
• Willingly performs other duties as assigned
• Completing tasks within designated time lines as directed by management
• Following employee conduct expectations as outlined in the Employee Handbook
• Addressing co-workers in a courteous and professional manner at all times
• Communicating effectively and appropriately as may be observed by physicians, management, staff, patients, visitors and co-workers
• Demonstrating sensitivity to patients and their family members
• Maintaining self-control in times of organizational stress and/or patient crisis
• Recognizing unsafe and/or unusual situations and calling them to the attention of management

Customer Service:

• Demonstrating an understanding of excellent customer service standards as evidenced by the following which may be observed by physicians, management, staff, patients, visitors and co-workers:
• Greeting everyone first
• Making a positive impression
• Treating others as guests
• Being respectful at all times to everyone
• Communicating clearly in a well-modulated tone and volume of speaking
• Serving others from a team-centered approach
• Projecting a positive image
• Making excellence the goal in everything you do

All employees are encouraged to participate in UCBC sponsored events: Athens Clarke County Relay for Life, CFNEGA Triathlon, & LLS Light the Night.

Note: Incidents of behaviors not consistent with the customer service attributes noted above will be documented in the employee's personnel folder and depending upon the severity and/or frequency of such incidents, the employee may be terminated without following standard corrective action procedures.

Job Qualifications:

• Previous experience as a receptionist, guest services, or customer service role.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite and scheduling systems.
• Professional appearance and positive demeanor.
• Knowledge of UCBC physicians, service lines, and company structure (or willingness to learn).
• Experience in healthcare or hospitality is a plus.

Physical Demands and Working Conditions of Job:

Requires sitting, standing, walking, some bending, stooping, and stretching to include lifting up to 25 pounds; Potential for exposure to communicable illness from contagious patients; Extensive computer work, including viewing computer screens for long periods of time.