Shift Supervisor

Job Description

Job Description

Summary

We are seeking a dependable, guest-focused Floor Manager / Shift Supervisor to oversee restaurant operations during assigned shifts. This role is responsible for supervising staff, ensuring excellent service, and maintaining a clean, safe, and welcoming dining environment. The Floor Manager acts as the point of contact for employees and guests, stepping in to resolve issues and ensure smooth service flow.

• Supervise and support front-of-house staff during shifts.

• Deliver outstanding guest service; resolve complaints promptly and professionally.

• Coordinate with kitchen and bar teams to maintain smooth communication and service.

• Oversee and verify opening, shift-change, and closing procedures.

• Monitor dining room cleanliness, organization, and compliance with safety standards.

• Coach and train new and existing staff members during shifts.

• Manage breaks, shift changes, and task assignments to ensure coverage.

• Maintain awareness of sales goals and labor costs during shifts.

• Report shift notes, guest concerns, and staff performance feedback to management.

• Step in to assist staff with service tasks when needed.

• Prior experience in a supervisory or leadership role in the restaurant industry preferred.

• Strong communication, leadership, and interpersonal skills.

• Ability to handle fast-paced, high-volume service environments.

• Skilled in conflict resolution and guest recovery.

• Familiarity with restaurant operations and POS systems.

• Flexible availability, including nights, weekends, and holidays.

• Ability to stand and walk for extended periods of time.

• Ability to lift and carry up to 30 lbs.

• Comfortable working in a busy and sometimes stressful environment.

• Competitive hourly wage + potential shift bonuses

• Employee meal discounts

• Flexible scheduling

• Opportunities for advancement into management roles