Seasonal Holiday Retail Manager - Galleria at Pittsburgh Mills

Local ManagerCherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.As our Local Manager, you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo operations, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service from start to finish.Why You'll Love Working with Us:Build valuable leadership experience developing skills in team leadership, staffing and scheduling, coaching, sales performance, problem-solving, and delivering exceptional guest experiencesSame day pay options for early access to your paycheckEmployee Referral ProgramA fun, fast-paced environment where you'll lead a team that helps create memorable experiences for familiesOpportunities beyond the season — return for future holiday seasons and explore growth opportunities within our souvenir photography division, where availableExclusive Holiday Perks for You & Your Family:One free visit with Santa for friends and family including: 10 photo prints, 10 free holiday cards from ShutterflyA personalized digital message from Santa, powered by Portable North Pole3 free months of access to Pixie Post, our digital greeting card platformWhat You'll Do:Foster a positive, team-focused work environmentCreate schedules and ensure proper staffing coverageRecruit, hire, train, and onboard team membersOversee daily operations and site performanceRespond promptly to business calls and emailsDrive sales, cash handling compliance, and team performanceVerify and submit daily deposits and financial paperworkCoach team members to deliver exceptional guest serviceBuild strong relationships with venue partners and vendorsPartner with host venues to support efficient operationsResolve guest concerns and ensure positive experiencesManage seasonal setup, breakdown, and equipment securityPerform additional duties as assignedWhat We're Looking For:Must Haves:Must be at least 18 years of ageStrong communication, organization, time management, and problem-solving skillsAbility to lead a team, work independently, and make sound decisionsAvailability to attend required pre-season trainingAbility to work a flexible schedule, including evenings, weekends, holidays, and peak retail periodsAvailability to work approximately 40 hours per week, with additional hours as business needs requireAbility to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of timeNice to Haves:Previous leadership or management experience in retail, hospitality, customer service, or a similar environmentHigh school diploma or equivalentAbility to use Microsoft Office and other business technologyExperience managing teams or operations across multiple locationsDemonstrated success driving sales, guest experience, and operational resultsExperience with scheduling, training, coaching, and developing team membersWe Work Together to Win TogetherOur mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.