Patient Care Coordinator

Patient Care CoordinatorJoin the Coram/CVS team as a Patient Care Coordinator and you will support branches with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branches, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.As a Patient Care Coordinator, you will...Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.Assess patient needs and document referral requests for coordination of care.Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.Challenge your healthcare training or current administration knowledge and customer services skills to make a difference in a patient's life by supporting new patient referrals and admissions. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.Pay RangeThe typical pay range for this role is:Minimum: 17.00Maximum: 27.90Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsMinimum 1 year experience working in a customer service or call center environment.Data entry experience.Experience working in Microsoft Office, specifically Excel, Outlook and Word.Preferred QualificationsHome infusion or durable medical equipment (DME) experience.Experience work in a healthcare environment.Experience working with healthcare insEducationVerifiable High School Diploma or GED is required.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.