Fraud Management Specialist

Fraud Management SpecialistLocation: Hybrid at Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear ContractTo assist business unit management in establishing effective department policies, processes, standards, and reporting to balance department goals against financial fraud. Provide recommendations to create, improve and implement effective fraud policies, procedures, and changes to current fraud detection systems and methods. Ensure timely, effective processing and resolution of fraud case management. Build cross functional collaboration and partnerships with business units and Security to ensure solutions and analysis align with strategic business initiatives and achieve desired objectives. Identify training needs for department staff. Work on fraudulent activity issues requiring working knowledge of organizational objectives and priorities. Work under supervision.Responsibilities:Identify patterns of activity indicating possible fraud or account abuseMonitor member account transactions to proactively identify fraudulent activity, suspicious communications, take immediate corrective/protective action, and escalate alerts/cases to the appropriate Security division for in depth investigationManage the review/analysis of potential fraud and forgery cases prior to submission to SecurityTrack and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accountsCommunicate with internal and external customers on fraud and security issues, problem resolution, and account information as defined by internal policies, process and procedureIdentify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomesServe as subject matter expert concerning fraud trendsSupport projects related to fraud detection, prevention or root cause analysisCollect, prepare and maintain data for analysis, reports and referenceEstablish incident response standards, related training requirements, and processes and procedures to ensure quality response to various forms of security issues (e.g., fraud) and resolve/achieve maximum protection of members and assetsProvide or coordinate training to users regarding change/release management processes and procedures; document and communicate updatesCollaborate with business areas to gain an understanding and impact of transactions process and procedures on other process and procedures, and identify risk potential for fraudulent activityQualifications:Bachelor's degree in Business, Finance, or related fieldBasic word processing and spreadsheet software skillsEffective verbal and written communication skillsBasic database and presentation software skillsBasic skill exercising initiative and using good judgment to make sound decisionsAbility to work independently and in a team environmentFamiliarity with managing multiple priorities independently and/or in a team environment to achieve goalsEffective organizational, planning and time management skillsBasic research, analytical, and problem solving skillsBasic skill interpreting and synthesizing large amounts of informationEffective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsFamiliarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modelingFamiliarity with credit union operations/processes and proceduresExposure to working with/for depository and lending institutionsBasic skill analyzing business operationsFamiliarity with NCUA regulations that govern the activities, products and services of the business unitFamiliarity with policies, instructions and regulations related to investigating fraud casesFamiliarity with products, services, processes, requirements, and systems related to the business unitExposure to working with leadership and management in diverse and complex operational environmentsAdvanced knowledge of client's functions, philosophy, operations and organizational objectives