Care Coordinator

Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments Perform outbound calls and respond to inbound calls from patients, providers, and Village resources Complete non-clinical screenings and pathways under the guidance of the Manager; elevate to Integrated Care Nurse as needed Assist the clinical team with moving patients through the continuum of care by completing directed tasks Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs Communicate directly with patients in a timely and professional manner Maintain accurate, complete, and confidential documentation Demonstrate exceptional two-way oral and written communication Act in alignment with DaVita's mission and values to deliver high-quality patient care Requirements High school diploma or GED required 2+ years of experience in a professional office environment Ability to handle confidential information with discretion and sound judgment Strong verbal communication skills Proficiency in Microsoft Office, Excel, and Outlook Prior experience with Electronic Medical Records preferred Commitment to service excellence and patient satisfaction Ability to work autonomously while collaborating effectively with the team 1-3 years clinical medical office experience preferred CNA or MA experience is a plus Experience coordinating care, including referrals and care management Familiarity navigating insurance payers Experience in direct patient care or support Prior medical office environment experience Core Competencies Demonstrates expertise in coordinating patient care, managing referrals, and maintaining accurate documentation while ensuring high-quality service and patient satisfaction. Proficient in communication and collaboration with clinical teams and stakeholders to facilitate access to resources. Highest-signal resume keywords Care Coordination Patient Communication Microsoft Office Proficiency Electronic Medical Records Experience Confidential Information Management ATS Optimization Keywords Hard Skills Care Management Referral Coordination Non-Clinical Screening Patient Support Documentation Accuracy Soft Skills Strong Verbal Communication Discretion and Sound Judgment Autonomous Work Team Collaboration Certifications & Qualifications CNA MA Industry Keywords Patient Care Health Plans Insurance Payers Clinical Medical Office Experience Service Excellence Tools & Technologies Microsoft Excel Microsoft Outlook #J-18808-Ljbffr Jobtailor