Senior Support Engineer | Remote | US

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5. 2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app. n8n. cloud/register n8n. cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. We are looking for a Senior Support Engineer in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience. You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team. Responsibilities: - Provide technical support to users via tickets, chat, and community forums. - Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance. - Collaborate with the engineering team to escalate and resolve complex technical challenges. - Create and maintain documentation, FAQs, and knowledge base articles. - Identify common issues and work on solutions to improve product reliability and user experience.

- Contribute to the community by answering questions and sharing best practices. Requirements: - 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support) - Open to participate in an paid on-call rotation to provide after-hours support - Strong understanding of workflow automation, APIs, and integrations. - Strong knowledge of networking concepts like DNS, and TCP/IP - Good understanding of JavaScript, Node. js, and Docker. - Experience with Kubernetes is a plus. - Excellent problem-solving skills and attention to detail. - Strong communication skills and ability to explain technical concepts to non-technical users. - Passion for helping users and improving product usability. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n notion. so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35? pvs=21 ( notion. so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation – We offer fair and attractive pay.