Lead Field Service Technician Fire/Access Controls

Lead Field Service Technician

The Lead Field Service Technician commissions, leads, and supports Honeywell Hospitality solutions within customer environments, with a strong focus on project execution and installation leadership. This role delivers advanced onsite and remote technical services, oversees system commissioning, drives installation quality, and resolves escalated issues for guestroom automation and access control systems. The position partners closely with customers, contractors, channel partners, and internal Honeywell teams while providing leadership and technical direction in the field.

Responsibilities

Key Responsibilities

• Lead installation, commissioning, and validation of Honeywell Hospitality solutions, including guestroom automation, access control, and supporting systems, ensuring compliance with Honeywell standards.
• Oversee and support project-based deployments, coordinating with contractors and stakeholders to ensure successful system integration and delivery.
• Deploy, configure, and validate supporting network infrastructure (e.g., VLANs, servers). Provide advanced onsite and remote support for complex technical issues and field escalations, acting as a subject matter expert.
• Collaborate with Global Technical Support, Engineering, and Service Operations to drive timely issue resolution and continuous improvement.
• Deliver structured technical training and certification for customers, contractors, and VARs.
• Conduct system training for lock shops, front desk operations, and guestroom technologies.
• Execute property certification for customer self-installations. Perform quality assurance inspections of field installations; document findings and drive corrective actions.
• Represent Honeywell professionally at customer sites and serve as the lead technical point of contact.
• Support Sales and internal stakeholders with advanced technical expertise and system-level guidance.
• Mentor and provide technical leadership to less-experienced field service technicians and engineers.

Qualifications

YOU MUST HAVE

• Minimum 35 years of experience in field service, systems commissioning, or technical support.
• Hands-on experience with guestroom systems, access control, HVAC, lighting controls, lock installation, or room automation.
• Experience leading installations or supporting project-based deployments.
• Experience with network deployment, including VLANs and server configurations.
• Proven ability to troubleshoot and resolve complex technical issues independently.
• Experience delivering technical training to customers or partners.
• Ability and willingness to travel extensively.
• Be able to Travel 90% or more within the U.S. and Canada.

WE VALUE

• Associate's degree in a technical discipline; Bachelor's degree preferred.
• Experience supporting hospitality or commercial building technologies.
• Strong leadership, organizational, and project coordination skills.
• Clear written and verbal communication skills with technical and non-technical audiences.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here

Required Skills

• Field Service
• Field Training
• Troubleshooting Technique Development

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.

Job Info

• Job Identification 145358
• Job Category Customer Experience
• Posting Date 04/10/2026, 01:48 PM
• Job Schedule Full time
• Locations One Firelite Pl, Northford, CT, 06472, US (Remote)
• Hire Eligibility Internal and External
• Relocation Package None
• US Person Must be a US Citizen due to contractual requirements