Desktop Support Specialist

Job Title: Desktop Support Specialist

Job Code: PA 806916

Client: Commonwealth of Pennsylvania - PennDOT

Location: Montoursville, PA (100% Onsite - Local Candidates Only)

Duration: Until 06/30/2027

Work Hours: Monday - Friday | 40 Hours/Week

Work Location: District 3 Office, Montoursville, PA

Position Overview

The Commonwealth of Pennsylvania - PennDOT is seeking an experienced Workstation Specialist to provide Tier 2 desktop support across District 3 offices, construction field sites, and remote locations. The ideal candidate will have strong experience installing, configuring, troubleshooting, and supporting enterprise PC hardware, software, printers, mobile devices, and network infrastructure in a LAN/WAN environment. This position requires travel throughout the assigned region and is 100% onsite.

Required Skills

• 4+ years of PC hardware/software installation, configuration, and troubleshooting in an enterprise LAN/WAN environment
• 4+ years supporting laptops and docking stations
• 4+ years supporting multifunction printers
• 2+ years of Remedy or similar ticketing system experience
• 2+ years installing Cat5e/Cat6 cabling and performing cable terminations
• Experience with Microsoft Windows , TCP/IP , Remote Desktop (RDP) , and desktop support
• Valid Driver's License and willingness to travel throughout the assigned region
• Strong troubleshooting, communication, customer service, and documentation skills

Preferred Skills

• Cisco VPN router installation and support
• Active Directory
• Microsoft System Center Configuration Manager (SCCM)
• Hyena System Management Software
• Process documentation
• Project management
• Team deployment experience
• Experience interpreting architectural or electrical plans

Key Responsibilities

• Install, configure, troubleshoot, and maintain desktop PCs, laptops, printers, and peripherals.
• Provide Tier 2 technical support for hardware, software, and network-related issues.
• Install Windows operating systems, applications, drivers, and system images.
• Configure Active Directory workstation accounts and support enterprise user accounts.
• Support Cisco AnyConnect VPN, LAN/WAN connectivity, TCP/IP networking, and SCCM deployments.
• Install and terminate Cat5e/Cat6 network cabling.
• Configure and support iPhones, iPads, and MDM-managed mobile devices.
• Maintain inventory, asset records, and Remedy tickets.
• Support Microsoft Teams, VoIP, conferencing equipment, and telecommunications.
• Travel to PennDOT offices, construction sites, and other Commonwealth locations to provide onsite technical support.

Primary Skills

Desktop Support, Workstation Support, PC Installation, Hardware Troubleshooting, Software Installation, LAN/WAN, TCP/IP, Microsoft Windows, SCCM, Active Directory, Cisco VPN, Remedy, Cat5e/Cat6 Cabling, Laptop Support, Docking Stations, Multifunction Printers, Mobile Device Support, MDM, Microsoft Teams, VoIP, Asset Management, Tier 2 Support, Customer Support, Technical Documentation, Project Management.

About SR International INC

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are
We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.