Senior Claims Adjuster

Senior Claims SpecialistProper Insurance is a Managing General Agent (MGA) and a division of SPG, operating with full claims handling authority. We offer a commercial policy designed from the ground up to cover short-term rental properties — one of the fastest-growing and most nuanced segments in modern insurance.We are looking for an experienced Senior Claims Specialist to manage a caseload of property claims weighted toward higher-complexity files — coverage disputes, large losses, and litigated claims. You'll operate with a high degree of independence, acting as a trusted authority on Proper's property coverage forms and a mentor to adjusters earlier in their careers, escalating only when a file is genuinely novel or precedent-setting.What You'll DoCoverage Analysis & InvestigationIndependently analyze complex and disputed coverage scenarios across Proper's STR property coverage formsIdentify coverage gaps and exposure that less-experienced adjusters may missExplain complex or unwelcome coverage determinations to insureds clearly and with empathyFile Management & ResolutionOwn a caseload of property claims weighted toward high-complexity, large-loss, and litigation files, with latitude to carry specialty files beyond your core diaryAct autonomously on the large majority of claim decisions; escalate only genuinely novel or precedent-setting issuesBuild and validate advanced Xactimate estimates (custom macros, profiles, sketch tools) and provide peer review for less-tenured adjustersCustomer ExperienceServe as the point of contact for insureds navigating difficult or high-stakes claims — elevating the experience and de-escalating disputes independentlyModel the communication standard the rest of the team is coached towardCompliance & Audit ReadinessProduce exemplary, defense-ready file documentation that clearly articulates coverage positionsMaintain a zero-miss compliance record and advise on emerging regulatory issuesSubrogation & MentorshipProactively investigate and preserve subrogation rights on complex property claimsCoach and mentor less-tenured adjusters on file handling, documentation, and difficult conversationsWhat We're Looking For5+ years of property claims adjusting experience, including demonstrated experience with coverage disputes, large losses, or litigated filesDeep working knowledge of residential or STR-specific property coverage formsAdvanced proficiency with Xactimate, including custom macros/profiles and sketch toolsStrong written communication skills and a track record of audit-ready documentationDemonstrated autonomy and sound judgment on complex claim decisionsExperience mentoring, coaching, or peer-reviewing other adjustersActive adjuster license(s) as required by jurisdictionExperience with short-term rental, habitational, or specialty commercial property lines is a plusCompensationThe expected salary range for this position is $85,000 to $100,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.What we offer youWe invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plansGenerous paid time off, paid parental leave and a wellbeing program designed to support real work/life balanceA collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your careerThe HUB differenceHUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at View email address on click.appcast.io. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.