Inside Sales Appointment Setter

Inside Sales Appointment Setter

Livonia, Michigan

We're hiring an Inside Sales Appointment Setter to help us bring our lead generation in-house. You'll be calling local business decision-makers, introducing STACK Cybersecurity, qualifying prospects, and setting first-time appointments for our Outside Sales Rep.

Setter Responsibilities

• Execute daily outbound calling strategy to target verticals
• Qualify leads
• Schedule and confirm appointments for OSRs
• Document all calls, notes, and outcomes
• Achieve or exceed monthly KPIs for calls, connects, and FTAs
• Participate in weekly training and call review sessions
• Collaborate with the OSR for feedback and continual improvement
• Follow up with warm leads and nurture them to appointment
• Performance Metrics:
• 80100 calls/day
• 1015 connects/day
• 23 FTAs/week
• <20% no-show rate

Setter Qualifications

• 1+ year in an outbound calling or inside sales role (B2B preferred)
• Clear, confident communication skills
• Comfortable handling objections and keeping a positive tone
• Highly organized and disciplined in following a process
• Tech-savvy enough to learn CRM, dialer, and prospecting tools quickly
• Persistent, positive, and results-driven
• Strong verbal communication and listening skills

Setter Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Employer-paid life insurance
• Opportunities for professional development and career advancement
• Flexible work environment
• Paid time off and holidays
• Employee Assistance Plan (EAP)
• Truly collaborative work environment
• Frequent free lunches, Fireball Friday, Shuffleboard tournaments, Premium coffee maker with 80+ variations