Technical Architect

Job Title: Technical Team Lead
Location: US CA Santa Clara
Years of Experience: 10 15 Years
Job Summary:
We are seeking a highly skilled and experienced Technical Team Lead with a strong background in ServiceNow IT Operations Management (ITOM). The ideal candidate will be responsible for leading a team of technical professionals, ensuring the successful delivery of ITOM solutions, and driving best practices within the organization. This role requires a deep understanding of ITOM processes and tools, as well as the ability to mentor and guide team members in their professional development.
Responsibilities:
Lead and manage a team of technical professionals, providing guidance and support in the implementation of ServiceNow ITOM solutions.
Collaborate with cross functional teams to define project scope, objectives, and deliverables.
Oversee the design, development, and deployment of ITOM solutions, ensuring alignment with business requirements and best practices.
Conduct regular team meetings to review project progress, address challenges, and celebrate successes.
Mentor team members, fostering a culture of continuous learning and improvement.
Stay up to date with the latest trends and advancements in ServiceNow ITOM and related technologies.
Develop and maintain documentation related to ITOM processes, workflows, and configurations.
Act as a point of contact for stakeholders, providing updates on project status and addressing any concerns.
Mandatory Skills:
Extensive experience with ServiceNow IT Operations Management (ITOM) including Discovery, Service Mapping, Event Management, and Orchestration.
Proven track record of leading technical teams in the successful delivery of ITOM projects.
Strong understanding of ITIL processes and best practices.
Excellent problem solving skills and the ability to think critically under pressure.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Preferred Skills:
Experience with ServiceNow ITSM (IT Service Management) and ITAM (IT Asset Management).
Familiarity with cloud technologies and infrastructure management.
Knowledge of scripting languages such as JavaScript, PowerShell, or Python.
Certifications in ServiceNow ITOM or related fields.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
10 15 years of experience in IT operations, with a focus on ServiceNow ITOM.
Demonstrated leadership experience in managing technical teams and projects.
Strong analytical skills and attention to detail.
If you are a passionate leader with a strong background in ServiceNow ITOM and are looking to make a significant impact within a dynamic organization, we encourage you to apply for this exciting opportunity.