Registered Nurse Care Coordinator

Location Remote Pay Range $52,395.20 - $92,164.80 Position Summary Provides disease specific management, a working knowledge of oncology principles, the ability to manage chemotherapy and the side effects, and can monitor and address symptoms. Works with patients and families throughout the course of treatment and beyond to provide an understanding of their disease, their treatment plans, and address patient clinical and psychosocial issues as required. Symptom management calls are made proactively to anticipate needs of patients undergoing treatment and to manage side effects of disease and/or treatment. The Care Coordinator documents assessment and interventions in real time in the electronic medical record. Will collaborate with the oncologist and clinic staff to assist in managing and coordinating patient care. The RN Patient Care Manager will support the mission of the Company and the Care Management department. Key Performance Areas KPA 1 – Product Knowledge Maintains knowledge of value-based programs. Provide ongoing education to all care managed patients. Utilize and provide resources to answer to assist with patient questions and needs. Effectively and efficiently triages patient medical issues telephonically. Utilizes interventions appropriately and communicates with the physician/clinic staff as necessary. KPA 2 – Resources Utilizes and distributes available resources to patients and care givers. Obtain needed community resources utilizing the tools provided by management. Follow patients throughout the care continuum and act as a liaison for the patient and caregiver. Educates patients and families about Care Management services. Ensure patient has all information to make informed decisions regarding treatment, understands the role of Care Management, and how to access services appropriately. Documents timely and thoroughly in the electronic medical record. KPA 3 – Compliance and SOPS Maintains Standard Operating Procedures of Compliance ensuring requirements are communicated and managed according to accreditation standards, HIPAA, local, state and federal pharmacy regulations. Complies with CMS regulations and follows Care Management Standard Operating Procedures. Keeps Manager promptly and fully informed of any problems or unusual matters of significance. Always maintain and ensure the confidentiality of all patient and employee information. Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises KPA 4 – Communication and Customer Service Ensure effective communication and premier customer service with internal and external customers. Professionally answers all incoming phone lines, accurately navigates the phone system and transfer calls appropriately. Professionally communicates to staff and other departments using internal instant messaging system, email or via phone. Identify when additional information is needed and reach out to the appropriate department to obtain that information in a professional manner as needed. Receive patient complaints and triage/resolve problems of a clinical nature and inform the Supervisor of all communication. KPA 5 – Navigation and Documentation Utilizes approved documentation standards. Appropriately document patient communications in OncoEMR. Go through patient EMR chart to update demographic information as needed while maintaining HIPPA guidelines. Be able to identify the appropriate actions for a patient based on EMR documentation. Use real time for all documentation and communication to supervisor. Position Qualifications Education A graduate of an accredited RN Nursing program required. Minimum Relevant Experience Minimum of 5 years of overall nursing experience required. Minimum of two (2) years of oncology experience required. Certifications/Licenses Active RN license in state of employment OCN certification preferred. Current CPR certification required. Standard Workdays/Hours M-F commonly 8:00am – 5:00pm. Position will be covering our Hawaii clinics and will need to work Hawaii business hours that may vary based on business need. #LI-REMOTE About the Company American Oncology Network AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long‑term success and viability of oncology diagnosis and treatment in community‑based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care. AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient. Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most. As a fast‑growing national company, the opportunity to join a national workforce with flexible work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full‑time and part‑time staff members, and we feature a generous Paid Time Off (PTO) program. At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country. Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance. #J-18808-Ljbffr