Sales and Customer Support Specialist

Job Title

Essential Duties and Responsibilities

1. Communicates with customers, estimating items for pricing and order entry.
2. Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
3. Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
4. Processes customer orders, shipments and expedites delivery of products.
5. Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
6. Investigates and provides timely responses and resolution to customer complaints.
7. Maintains and manages inventory programs using an ERP system
8. Supports Customer Service Manager functions when Customer Service Manager is absent.

1. Conforms with and abides by all regulations, policies, work procedures and instructions.
2. Special projects as assigned by the General Manager or Customer Service Manager.
3. Ability to work in excess of 40 hours, as business needs arise
4. Regular and reliable attendance
5. Any other task or duty that is deemed necessary by management.

Systems Usage

• MS Office Suite (Excel, Word, Outlook, Teams)
• ERP System Kiwi
• ADP Workforce Now

Qualifications

Education & Experience

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills

Preferred Qualifications

• Experience with systems mentioned above
• Detailed oriented
• Experience in corrugated, strongly preferred
• A genuine, positive, and friendly disposition