Call Center Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Job Summary Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed. Essential Job Functions Answer large volume of calls promptly. Screen all calls for urgency and handle all calls with confidence, compassion and efficiency. Schedules patient appointments and diagnostic testing for all providers. Collect and verify patient demographic information as well as verify insurance when appropriate. Accurately records patient messages and routes them to the provider or appropriate team member. Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately. Qualifications High School Diploma. Superior level of medical office experience and organizational skills. Team player and the ability to multi-task. Possess exceptional interpersonal skills and phone etiquette that demonstrates compassion and empathy with the practice’s patients. Ability to accurately type 40 words per minute. $19-$25 per hour. #J-18808-Ljbffr Witt/Kieffer