Remote Federal Help Desk Specialist I
Index Analytics
Baltimore, MD
- Remote job
Index Analytics LLC is seeking a Help Desk Specialist to provide responsive support to federal health program stakeholders. The role involves triaging inquiries, documenting outcomes, and escalating complex issues while delivering professional customer service. The position is remote-first with occasional on-site or travel as needed. The candidate will work with Jira/ServiceNow, create and close tickets, and contribute to reporting on inquiry volumes, trends, and resolution performance. #J-18808-Ljbffr Index Analytics
Vacancy posted 2 days ago
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