Senior UX Designer

We are seeking a Senior UX Designer who can lead the design of customer-facing digital experiences from concept through delivery. This role is ideal for someone who enjoys building products, design systems, and UX frameworks from the ground up while collaborating across business and technology organizations. The successful candidate will work closely with Product Owners, Business Analysts, Architects, Engineering teams, business stakeholders, vendors, customers, and executive leadership to create intuitive and impactful digital experiences for Toyota Financial Services customers and dealer partners. This is a hands-on individual contributor role requiring a strong balance of user-centered design, research, stakeholder collaboration, and strategic thinking.

Key Responsibilities

• Lead end-to-end UX design activities across customer-facing web applications and dealer portals.

• Define and execute UX strategy for new products and digital initiatives.

• Create user personas, customer journeys, workflows, information architecture, wireframes, prototypes, and high-fidelity designs from scratch.

• Establish, maintain, and evolve design systems, component libraries, UX standards, and governance processes.

• Conduct user research activities including stakeholder interviews, user interviews, usability testing, contextual inquiry, and journey mapping.

• Translate complex business requirements into simple, intuitive, and accessible user experiences.

• Facilitate workshops, design reviews, ideation sessions, and stakeholder alignment meetings.

• Collaborate with Product Management, Business Analysis, Engineering, Architecture, Compliance, Operations, Marketing, and external partners to deliver successful products.

• Advocate for user-centered design principles throughout the product lifecycle.

• Analyze user feedback, usability metrics, and research findings to drive continuous product improvement.

• Partner with development teams during implementation to ensure design quality and consistency.

• Contribute to UX maturity by defining best practices, standards, templates, and repeatable design processes.