Cell Phone Repair Technician

Job Description

Job Description

Job Title: Repair Technician

Location: 4300 Main St #400, The Colony, TX 75056

Job Type: Full-Time

Salary: $10-$14 an hour

About Us: iFix is an emerging leader in phone and electronics repair. We are committed to providing exceptional service to our customers and the highest quality repairs. We specialize in repairing phones, tablets, computers, and various other electronic devices.

Job Summary: We are seeking an individual with hands-on technical expertise repairing phones, computers, and other electronics. The ideal candidate will have extensive knowledge of phone and computer repair, excellence customer service, and a passion for technology.

Key Responsibilities:

• Diagnose and repair a variety of electronic devices, including iPhones, Samsung, iPads, Laptops, and other devices.
• Explain complex technical issues to customers in a non-technical, simple understanding manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed iFix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Order & pick up inventory as needed from local suppliers
• Answer phone calls to the store with a professional and friendly demeanor.
• Handle customer inquiries and complaints, providing excellent customer service at all times.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
• Ensure the repair shop is well-organized, clean, and all tools and equipment are maintained.
• Keep up-to-date with the latest technology and repair techniques.

Qualifications:

• Previous experience in phone repair (REQUIRED).
• Excellent problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• 5-star customer service
• Ability to commute to store and work flexible hours
• High school diploma or GED; additional technical training or certifications are a plus.

Benefits:

• Employee Discounts.
• Competitive salary.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.

Schedule:

• 7-hour shifts
• Flexible schedules include holidays and saturdays
• Store hours: 11AM - 6PM Monday through Saturday (closed Sunday)

License/Certification:

• Driver's License (Required)
• Professional & repair certifications are a plus

We are a one-stop shop for repairing, protecting, and accessorizing all devices.

Company Description

We are a one-stop shop for repairing, protecting, and accessorizing all devices.