Automotive Service Advisor

Automotive Service Advisor

Flood Ford of Narragansett | Narragansett, RI

Flood Ford of Narragansett is part of the Flood Automotive Group, a long-standing and trusted name in Rhode Island. We take pride in delivering a customer experience that actually feels good. No nonsense. No pressure. Just solid service backed by a team that cares about doing the job right. Our dealership culture is built around teamwork, accountability, and taking care of our people so they can take care of our customers.

Job Description

We are looking for a Service Advisor who knows how to run a busy service drive without losing their cool. Someone who can communicate clearly, manage customer expectations, work closely with technicians, and keep repair orders accurate and moving. If you know how to turn chaos into an organized workflow, this role will fit you well.

Job Type and Schedule

Full time

Work Requirements

Work Schedule: 8 hour shift, Monday to Friday, Saturdays as needed
Ability to Commute: Narragansett, RI required
Work Location: In person

Responsibilities

Greet customers and manage the service drive with professionalism and urgency
Write and manage repair orders from intake through vehicle pickup
Communicate recommended services, timelines, and costs with full transparency
Coordinate with technicians to ensure accurate diagnostics and repair updates
Maintain strong customer communication through calls, texts, and updates
Verify warranty coverage and process claims correctly
Present maintenance services in a way that builds trust, not pressure
Ensure all documentation is complete, accurate, and compliant
Deliver a smooth, positive customer experience that drives retention

Qualifications

Prior Service Advisor experience preferred
Strong communication and customer service skills
Ability to read and explain repair recommendations clearly
Comfortable working in a fast paced, high volume environment
Solid computer skills and ability to learn dealership systems
Valid drivers license
Strong organization, attention to detail, and follow through

Why Join Flood Ford of Narragansett

Strong, stable dealership group with real career paths
Supportive leadership that actually listens
Busy service department with consistent customer demand
Team oriented environment where everyone pitches in
Modern facility with equipment that makes your job easier

Benefits

Medical, dental, and vision insurance
401(k)
Paid time off
Employee discounts
Training and growth opportunities

Equal Opportunity Employer Statement

Flood Ford of Narragansett is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.

Flood Ford of Narragansett