NICE CX-One Developer

Role Description

We are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions.

• Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
• Design and build call flows and integrate backend systems using application programming interfaces (APIs).
• Manage NICE Business Units (BU) and contribute to solution design and network optimization.
• Provide routing design and implementation for contact center technologies.
• Collaborate with Architecture teams to design, develop, deploy, and consume APIs.
• Provide technical support and troubleshooting assistance when scripting issues arise.
• Coordinate issue communication and resolution with multiple technical teams during production incidents.
• Review support tickets with agency leadership and oversee issue resolution across teams.

Qualifications

• 3+ years of experience with NICE InContact CXOne.
• 3+ years of professional experience with NICE CXOne Studio scripting.
• Hands-on experience designing and implementing NICE CXOne solutions.
• Experience working with cloud-based SaaS, PaaS, or IaaS providers.
• Experience with virtualized systems including application servers, databases, and networking infrastructure.
• Ability to understand business requirements and translate them into technical solutions.
• Strong conflict management and organizational communication skills.
• Excellent communication and teamwork abilities.

Requirements

• Experience in Contact Center dashboard creation.
• Basic knowledge of intersystem networking and data traffic flow between components.
• Ability to troubleshoot end-to-end call center applications.
• Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.