Human Resources Operations Specialist

Job Overview At Cumming Group, you will support our HR Service Delivery function as an HR Operations Specialist. Your focus will be Tier1 HR support, transaction processing, and ensuring operational excellence across the employee lifecycle. Responsibilities Execute day‑to‑day Shared Services and Tier1 HR support activities, including employee and manager inquiries, HR transactions, case management, and timely resolution or escalation of issues. Maintain HR records, SOPs, templates, knowledge resources, and process documentation to support consistent and compliant service delivery. Support payroll, benefits, leave, and other back‑office HR operations by coordinating transactions and tracking requests to ensure accuracy, compliance, and service continuity. Track and report Tier1 service delivery metrics such as case volume, response times, transaction status, and service levels. Administer onboarding, offboarding, background checks, and I‑9 verification processes, ensuring accurate documentation and compliance. Interpret and apply HR policies, procedures, and employment regulations to routine operational scenarios and employee lifecycle activities. Coordinate HR compliance activities, including labor law posting requirements, OSHA‑related recordkeeping support, and Workers’ Compensation documentation. Partner with HRIS, Benefits, Payroll, HR Business Partners, and other stakeholders to improve process efficiency, maintain data integrity, and ensure alignment across HR programs and services. Resolve routine and moderately complex HR operational issues within established guidelines, escalating higher‑risk or sensitive matters as appropriate. Identify process improvement opportunities and contribute to HR operational initiatives, system enhancements, and service delivery improvements. Work a minimum of 4 days per week on site at a Cumming Group Office. Knowledge & Skills Required Strong understanding of onboarding, offboarding, I‑9 compliance, and employee lifecycle processes. Experience working within established HR SOPs, workflows, and service delivery procedures. Working knowledge of employment laws, HR compliance requirements, and multi‑state employment practices. Ability to interpret HR policies and apply judgment to operational scenarios. Experience in HR operations, HR service delivery, shared services, back‑office HR operations, or case management environments. Strong analytical and problem‑solving skills with ability to exercise sound judgment within guidelines. Ability to prepare, maintain, and interpret HR operational reports and audit documentation. High attention to detail with commitment to compliance and data integrity. Ability to handle sensitive information and maintain confidentiality. Strong organizational skills to manage multiple priorities and deadlines. Excellent oral and written communication skills. Proficiency in MS Office and HRIS systems (knowledge of Workday strongly preferred). Preferred Education and Experience Bachelor’s degree in human resources or related field with HR focus from an accredited university. 5+ years of HR operations, HR generalist, or people operations experience. Preferred Certification Professional HR Certification (HRCI, SHRM) is preferred. Salary Annual base salary range: $75,000.00 – $100,000.01, based on position, geography, client and industry experience, and level. Benefits Medical, Dental, Vision Insurance 401(k) with matching Paid Time Off and Paid Holidays Short and Long‑term Disability Employee Assistance Program Equal Employment Opportunity Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group’s policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual preference, sexual orientation, gender (including gender expression and gender identity), pregnancy (including childbirth or related medical conditions, including breastfeeding), military service, national origin, ancestry, citizenship, physical disability, mental disability, veteran status or any other protected classification under federal, state, or local law. All such decisions are based on individual merit, qualifications, and competence as they relate to the particular position, and on the promotion of the principle of equal employment opportunity. All other terms and conditions of employment, such as compensation, benefits, transfers, layoff, return from layoff, training, education, and social and recreational programs, are administered without regard to the characteristics described above. To this end, Cumming Group complies with all provisions of TitleVII of the Civil Rights Act of 1964 as amended, all of the rules, regulations and relevant orders of the Secretary of Labor, and all similar state and local laws. #J-18808-Ljbffr