Manager, Operations

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.


Role Overview

The Manager, Operations oversees daily operational processes supporting the Fanatics Collect platform - including collectible intake, authentication coordination, vault operations, and outbound fulfillment. This role ensures efficiency, accuracy, and scalability of workflows that enable a seamless collector experience from vaulting to live commerce.

At the M1 level, this role manages a team of operations specialists and leads day-to-day activities to meet service-level agreements (SLAs), quality standards, and process improvement goals. The Manager collaborates closely with cross-functional partners across Product, Logistics, and Customer Experience to support growth, scale, and continuous improvement within Fanatics Collect's operational ecosystem.

This role is scoped to eventually shift to our night operations shift. This would start around 5pm and go through 3:30am on a 4x10's schedule.
Key Responsibilities

• Manage daily operations across vaulting, inventory control, and fulfillment functions supporting the Fanatics Collect platform.
• Oversee inbound and outbound workflows for physical collectibles, ensuring accuracy, speed, and compliance with established standards.
• Maintain alignment with third-party partners (e.g., authentication, grading, and logistics providers).
• Monitor key performance indicators (KPIs) - including turnaround time, accuracy rate, and service quality.
• Identify and address bottlenecks or quality issues through root cause analysis and process improvement initiatives.
• Lead and develop a team of operations specialists and coordinators; set performance expectations, provide coaching, and conduct regular check-ins.
• Foster a culture of safety, accuracy, and operational excellence.
• Identify and implement operational improvements in collaboration with Product, Data, and Technology teams.
• Develop and document standard operating procedures (SOPs) and ensure training adherence.
• Partner with Product Management to communicate operational requirements and feedback for new feature development.
• Coordinate with Customer Experience to resolve escalations and ensure seamless customer interactions.
• Ensure all operations comply with internal policies, security standards, and safety guidelines.
• Oversee audits and physical inventory reconciliations within the vault environment.

Qualifications

• Bachelor's degree in Operations, Supply Chain, Business Management, or related field preferred.
• 5-7 years of experience in operations, warehouse management, or logistics - preferably in e-commerce, collectibles, or high-value goods handling.
• 1-3 years of people management experience required.
• Experience with WMS, ERP, or fulfillment systems; proficiency in Microsoft Excel and data analytics tools.
• Strong leadership and team-building capabilities.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to prioritize and manage multiple workflows in a fast-paced environment.
• Experience with process design and operational optimization tools (e.g., Lean, Kaizen, Six Sigma).
• Strong communication and stakeholder management skills.
• Comfort operating in both digital and physical inventory management settings.

Scope & Impact

• Manages an operations team with measurable output tied to accuracy, throughput, and SLA metrics.
• Contributes to Fanatics Collect's business scalability and service reliability.
• Decisions directly impact short-term operational success and collector satisfaction.
• Responsible for executing against strategic goals defined by senior leadership.

Working Conditions

• Role is based in a vaulting or fulfillment facility, with hybrid interaction across digital and physical environments.
• May require occasional weekend or evening coverage during high-volume release periods or live events.
• Occasional travel to partner or regional operations sites.

Career Path

Next Level Progression: M2 - Senior Manager, Operations (oversees multiple sites, cross-functional teams, or regional operations).
Cross-Path Opportunities: Product Operations, Logistics Management, or Business Operations.
Fanatics Core Values Alignment

• One Fanatics: Partners across Collect, Logistics, and Product teams to deliver operational excellence and a world-class collector experience.
• Innovation at Play: Embraces technology and process innovation to streamline operations and improve quality.
• Performance-Driven: Executes against measurable KPIs with a focus on accuracy, efficiency, and customer satisfaction.

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