French-Speaking Customer Support for an Airline Company

We are looking for a skilled and enthusiastic Customer Support Agent to join our client's multicultural team and provide top-notch service to their French-speaking customers. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless travel experience. Key Responsibilities: Handle customer inquiries via phone, email, and chat in French. Offer detailed information regarding flight schedules, bookings, and travel services. Assist customers with booking changes, cancellations, and other related requests. Resolve customer concerns promptly and effectively. Document customer interactions and service activities accurately. Work closely with team members to enhance customer satisfaction. Working Hours: Monday to Friday, 10:00 - 19:00 Requirements: Fluent in French (C1 and higher, both written and spoken) and at least B2 in English (spoken and written) Valid residence permit for Romania or a EU member state residency Strong communication and interpersonal skills. Prior experience in a customer support role is advantageous. Excellent problem-solving skills. Ability to thrive in a fast-paced work environment. Competent in using computer systems and software applications. What is on the Offer:- Competitive remuneration and benefits. A vibrant and international work environment. Opportunities for professional growth and development. Supportive colleagues and a positive workplace atmosphere. #J-18808-Ljbffr AetherCore