Customer Service Representative

Job Description

Job Description

Our client in the Canton, Connecticut is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Provide prompt, professional support to customers via phone, email, and other communication channels
• Respond to inquiries related to orders, products, account information, and service issues
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
• Enter and update customer information accurately in internal systems
• Process orders, track shipments, and coordinate with internal departments as needed
• Maintain detailed records of customer interactions and follow-up activities
• Support general administrative and customer service functions as assigned

• Previous customer service experience required
• Strong verbal and written communication skills
• Proficiency with Microsoft Office and customer service/order entry systems
• Excellent problem-solving and organizational skills
• Ability to work independently and collaboratively within a team
• High school diploma or equivalent required

Preferred Qualifications:

• Experience in a manufacturing, distribution, or office environment
• Comfortable handling a high volume of customer interactions
• Strong data entry and multitasking abilities