Food & Beverage Supervisor

Food & Beverage Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you'll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you'll join a team dedicated to awakening imagination, wonder, and connection.

The Food & Beverage Supervisor assists in leading the daily operations of the resort's dining outlets, lounges, and/or event spaces. This role ensures smooth service execution, guest satisfaction, and adherence to Dellshire Resort's standards of excellence. The Food & Beverage Supervisor acts as a hands-on leader who supports team members, drives service quality, and upholds the resort's values of hospitality, teamwork, and attention to detail.

Why You'll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You'll Do

• Supervise daily Food & Beverage operations including restaurants, lounges, pool bars, or banquet outlets as assigned.
• Lead and support front-of-house team members to ensure prompt, professional, and attentive service to all guests.
• Assist with opening and closing duties, ensuring outlets are fully prepared for service.
• Monitor guest satisfaction, respond to feedback, and resolve service issues promptly and courteously.
• Maintain cleanliness, organization, and presentation standards throughout the outlet.
• Ensure all team members follow Dellshire Resort service standards, food safety guidelines, and sanitation policies.
• Support staff scheduling, labor management, and daily break coordination based on business needs.
• Assist with team member training, performance feedback, and coaching to enhance service quality.
• Communicate effectively with kitchen, bar, and management teams to ensure seamless operations.
• Support inventory, supply ordering, and cash handling procedures.
• Conduct daily pre-shift meetings to review menu changes, specials, and service expectations.
• Promote a positive work environment focused on teamwork, communication, and guest care.
• Assist with the setup and execution of special events, private dining, and banquets as assigned.
• Uphold Dellshire Resort's brand promise through leadership presence, professionalism, and commitment to guest experience.

What Are We Looking For?

Who You Are

• High school diploma or equivalent required; associate or bachelor's degree in Hospitality Management preferred.
• Minimum 2–3 years of experience in Food & Beverage or restaurant operations, with at least 1 year in a supervisory or lead role.
• Strong knowledge of restaurant service standards, sequence of service, and dining etiquette.
• Proven leadership ability with excellent communication and interpersonal skills.
• Demonstrated ability to motivate, coach, and guide team members.
• Strong organizational and problem-solving abilities.
• Proficiency in POS systems (MICROS, Aloha, or similar) and basic Microsoft Office Suite.
• ServSafe or TIPS certification preferred.
• Professional appearance and demeanor consistent with luxury resort standards.
• Availability to work flexible shifts including mornings, evenings, weekends, and holidays.

Join us in creating something extraordinary. Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every [word] tells a story, and every story begins with you.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.