Software Support Engineer

Job 129368 - Software Support Engineer Austin, TX We Are: Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen. Our Values : Because they are important to us! Service – We strive to delight our customers by anticipating their needs with simple, intuitive tools. We are serial entrepreneurs with a deep desire to do the right thing for our customers. Creativity – We believe to make real change; we must be the catalyst and bring unbridled enthusiasm for innovation and continuous improvement. Family – We seek and reward intelligent team members who exude honesty, integrity and accountability. We believe diversity and transparency in thought, practice and culture is an asset, not a risk. Fun – We move fast, have fun and love what we do all while honoring work‑life balance. We are intelligent risk‑takers, never allowing blind enthusiasm to overtake reason. Humility – We are responsible to our customers, our team members and our investors equally, requiring professional courage and humility. Responsibility as a Software Support Engineer Reports to the Escalation Team Manager, the Software SupportEngineer will serve as an integral part of the Support Team tasked with the important role of providing front‑line support services to our customers for systems developed by Red Book Connect. This position responds to routine and complex customer inquiries. Primary focus is on providing assistance and basic trouble‑shooting regarding service delivery, installation, outages, code, database and other technical issues. You’ll work directly with Customer Care, senior members of Escalations and Product Development team to learn about our process and best practices, and your contributions will have a daily impact on our community of thousands of daily users. Requirements You are: You are a highly motivated and a technically‑oriented individual who is looking for a rewarding career path in software development. You are customer service oriented as well as being resourceful when dealing with issues that arise. You excel in troubleshooting code and are able to resolve issues with efficiency, detailed accuracy and of course, your world‑class customer service skills. If you are interested in carving your career path to software development, here’s your chance! Desired Skills and Experience: 1 – 2 years C# & ASP.NET development experience Experience with SQL and related technologies Solid experience maintaining, debugging and supporting web / mobile applications in a SaaS environment Ability to work independently and in groups, with excellent team communication skills Experience with the following is a plus: 1 – 2 years Java web based application development experience Tomcat Qualifications: Only Austin, TX based candidates will be considered. BS in Computer Science preferred and/or equivalent work experience Strong oral and written communication skills Able to discuss technical issues with non‑technical audiences Must be able to handle multiple issues concurrently and see them through to resolution #J-18808-Ljbffr Wet Willie's