HR Customer Service Representative

HR Customer Service Representative

This role provides front-line phone support and general administrative assistance to the team. The individual will serve as a contingent (non-employee) worker engaged through a staffing agency, supporting day-to-day call handling and office administration tasks.

Key Responsibilities

• Answering Phone Calls:
• Respond to incoming phone calls in a professional and courteous manner.
• Ask probing questions to understand the nature of each call and enter accurate, detailed notes into a case in the case management system.
• Assign the case to the appropriate assignment group/vendor based on the issue.
• Answer routine, general questions using provided reference materials.
• General Administrative Support:
• Sort, scan, and distribute incoming physical and electronic mail.
• Assist with other clerical or administrative tasks as assigned by the team.
• Case Work Support:
• Assist with case-related tasks such as verification of employment requests.

Qualifications

• High school diploma or equivalent required.
• Prior experience in an administrative, customer service, or front-desk role preferred.
• Strong verbal and written communication skills.
• Bilingual in Spanish and English preferred.
• Good organizational skills and attention to detail.
• Ability to handle routine information with discretion and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and follow written procedures.