Assistant Store Manager | Aesop Nolita | Full Time

Aēsop® For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Purpose of the Role At Aesop, we believe in cultivating exceptional experiences, and as our Assistant Store Manager, you will be pivotal in supporting the store manager to bring this vision to life. We are seeking an entrepreneurial, customer-focused leader with excellent commercial acumen, a deep passion for Aesop's unique values, and a proven ability to inspire, coach, and build a high-performing team in a dynamic retail environment. The Role in Action Drive Performance & Growth (30%) Partner with the Store Manager to define and communicate SMART quarterly performance goals for their store and the team Support the Store Manager in developing and managing monthly commercial plans for each Retail Consultant, meticulously tracking and measuring their performance to drive results Collaborate with the store manager to facilitate daily briefings to align on priorities, targets, share feedback and communicate updates, fostering a high-performance team Act with a merchant mindset, understanding key business drivers and demonstrating organizational agility to consistently meet and exceed commercial targets Assist in activating tactical campaigns and ensure successful integration of new products through in-store training, driving KPI performance and behavioral change. Collaborate with fellow Store Managers to share best practices and contribute to the overall commercial success of the market. Lead Customer Experience (30%) Inspires and enables their team to consistently deliver the Aesop customer experience by role modelling excellence, observing team and customer interactions, and delivering ongoing training, feedback and coaching Analyses customer feedback through Voice of the Customer data and works with the Store Manager to takes action to enhance the customer experience in store Collaborates with Marketing, Visual Merchandising and Retail Business Manager to ensure strategic planning and execution of visual merchandising and marketing initiatives Select, Onboard & Develop Talent(25%) Support the store manager in taking responsibility for signing off RC induction and probation Monitors and manages the performance of their team, working closely with Retail Business Manager and Trainer to ensure capabilities and values are consistently upheld through training, feedback and performance coaching Spend 80% of your working week on the shop floor, observing and coaching your team. Supports the Store Manager with performance review conversations and development planning for the team Supervise Operations (10%) Ensure efficient store operations, prioritizing time on the shop floor with customers and consultants. Uphold Aesop’s retail standards, including grooming guidelines and the five senses experience. What you will bring Proven 2 + years of experience successfully supervising and motivating a team in a customer and sales-focused retail or hospitality environment. Excellent commercial acumen, with the ability to define, role model, and monitor behaviors that achieve sales targets and KPIs. A natural ability to lead the creative art of selling through exceptional conversations and cross-category sales. Accomplished at coaching, providing feedback, and building teams that drive both employee and customer retention. Flexible scheduling availability, including the capacity to work 5 full days per week with weekend availability required, inclusive of opening and closing shifts. Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis What’s on offer Hourly range $26.00 - $28.00 Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month Time Off - eligible for vacation, depending on locality eligible for Paid Time Off or Paid Sick Leave (allotments also dependent on local laws) Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products) Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) Employee Resource Groups Access to Mental Health & Wellness Programs We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting View email address on click.appcast.io. If you need assistance to accommodate a disability, you may request an accommodation at any time. #J-18808-Ljbffr Aesop