Retail Specialist

Resale Specialist

When you join this team, you're not just working retail. You're helping build a more connected, supported, and thriving community. From neighbors, for neighbors.

As a Resale Specialist, you'll help create a radically welcoming environment for donors, volunteers, and shoppers, lead merchandising and pricing efforts, support volunteers, and serve as a point person for guest escalations. You will also support daily store operations while taking on additional leadership, problem-solving, and continuous improvement responsibilities. This role also includes professional development opportunities. This includes paid monthly learning sessions, 1:1 development with your supervisor, and growth opportunities within your role!

This role is ideal for someone who thrives in a dynamic environment, enjoys both people-focused and detail-oriented work, and is excited to contribute to a mission-driven team. Specialists also act as Assistant Manager when needed, helping ensure smooth operations and a positive workplace culture.

Start Date: As Soon as Possible

Responsibilities & Essential Duties

• Cultivate relationships with donors, volunteers, and guests.
• Execute daily sales floor operations, including product pricing, merchandising, displays, inventory rotation, and handling returns, and being agile to changing tasks based on team needs.
• Operate a point of sale (POS) system, handle cash, and ensure accuracy, including opening and reconciling registers, counting drawers and deposits, safe access, and bank deposits.
• Maintain a clean, neat, and organized sales floor, sales counter, and processing area.
• Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.
• Sort, process, and prepare donated items for resale display.
• Safely transport donated items to their designated locations within the store, includes transportation of items up and down stairs.
• Support Managers with process improvements and communications, including leading continuous improvement projects.
• Contribute to a healthy, productive, and supportive work and team environment.
• Promote Community Action House's mission and opportunities to give in-kind and financially.
• Perform duties at various Community Action House locations.
• Communicate store policies with guests.
• Serve as a guest escalation contact and work to mitigate and resolve conflicts effectively.
• Function as Assistant Manager when Managers are not on duty.
• Achieve goals by performing daily, weekly, and monthly Store operation tasks.
• Answer general questions about the Resale Store and Community Action House services and programs.
• Understand and comply with the policies and procedures of the Resale Store and Community Action House.
• Other duties as assigned.

Qualifications

• Prior retail or customer service experience required; resale experience or knowledge preferred.
• Prior customer service training or leadership experience preferred.
• Prior experience working in nonprofits or a general understanding is preferred.
• Proficient with general retail and office technology, including POS systems, printers, and copiers.
• Proficient in G Suite, including Google Docs, Sheets, Calendar, and Email.
• Ability to lead volunteers and assign tasks.
• Ability to prioritize and manage multiple tasks independently.
• Capable of anticipating and meeting the needs of donors, volunteers, and guests.
• Experience navigating guest concerns and de-escalating when necessary.
• Ability to work effectively in collaboration with diverse groups of people.
• Demonstrated proficiency in money handling and record keeping.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
• Ability to independently travel between work locations within a reasonable timeframe for each of our Community Action House locations.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

Education & Experience

• 2+ years of relevant experience required
• Some supervisory experience preferred but not required
• High School Diploma required. Some college preferred. ; or in place of a degree, equivalent years of experience
• Bilingual Spanish proficiency preferred

Position Details

Position Type: Full-time, Regular, 40 hours per week

Overtime Status: Non-exempt

Reports To: General Manager, Resale

Direct Reports: none

Department: Resale Store

Primary Location: 650 Riley St, Holland MI, 49424, United States

Supporting Location: 694 Michigan Ave, Holland, MI 49423, United States

Compensation & Benefits: $18-19.50 /hr, eligible for benefits

Supervision Received - General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.

Supervisory Responsibilities - Informal Supervisor: Does not have formal people leading (supervisory) responsibilities. May influence others based on their expertise or relationships; lead projects with other teammates; and/or provide guidance or mentoring to other colleagues.

Physical Requirements

• Continuously move about work area
• Continuously use hands/fingers to handle or feel
• Continuously reach with hands and arms
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Continuously ability to push, pull, and lift up to 30 pounds
• Frequently ability to push, pull, and lift up to 50 pounds
• Frequently work in stationary position including prolonged standing
• Frequently bend, stoop, kneel, crouch, or crawl
• Frequently operate computer and general office machines
• Occasionally ascend/descend (stairs/ladder/etc.)
• Occasionally work outside in variable weather conditions
• Occasionally operate machines: Pallet Jack, Compactor

Other Factors

• Access to consistent and reliable transportation to travel between each of our Community Action House locations during work.
• Evening hours regularly, on a rotating schedule
• Weekend hours regularly, on a rotating schedule

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values.

In October 2021, we launched our new 'Food Club & Opportunity Hub' to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue.

In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It's a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable