Credit Card Services Risk Specialist

: **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal . This position can be Full Time Remote based in Billings, MT and Sioux Falls, SD. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. Summary The Card Services Risk Specialist manages the fraud/risk related functions for First Interstate Bank's credit card products, in addition to handling the consumer credit card application workflow. The roles responsibilities include fraud & dispute management, monitoring of risk reports and onboarding of consumer credit cards. ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Deliver superior service and support to our card clients and branch personnel that reach out for assistance and guidance with fraud events, disputes or questions regarding consumer credit card applications.
• Responsible for the learning and utilizing the suite of fraud tools we have in place or are available through our card processor to assist in the management and mitigation of fraud losses.
• Daily management of fraud alerts and fraud case creation, and fraud close out processing.
• Responsible for the timely and accurate handling of the various risk reports within Card Services.
• Daily management of the consumer application workflow within the required Service Level Agreements.
• Full understanding of systems, policies, and/or processes specific to job related duties.
• Assists with other duties or projects as assigned and deemed necessary to meet the need of the business. This includes cross training of other operational functions to serve as backup support when necessary.
• Participate in the building of a strong team environment.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or General Education Degree (GED) required; three years' experience in a financial institution preferred, or an equivalent combination of education and related experience. OTHER SKILLS & ABILITIES Must possess exceptional customer service and communication skills. Proven ability to assess customer needs. Must possess basic Microsoft Office knowledge and experience, specifically Excel. Ability to interact as a member of a team and to multitask in a fast-paced environment required. Must be flexible; a self-starter, possess strong problem solving abilities; and sound judgement. LANGUAGE SKILLS Ability to effectively respond to questions from managers, employees and customers. Ability to write proper business correspondence. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. MATHEMATICAL SKILLS Must be able to work with moderate mathematical concepts. Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABLITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit, use hands to finger, handle or feel, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal .