Client Relationship Consultant 2 (Banker) - South Hill, WA

At U.S. Bank, we’re on a journey to do our best. We help customers and businesses make better and smarter financial decisions and enable the communities we support to grow and succeed. Each person is unique in their potential, and a career with U.S. Bank offers a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—right from day one. Job Description Client Relationship Consultants build relationships with customers, engaging them via multiple channels—including in‑person, by appointment, and virtually—to provide the best possible counsel while adopting a digital‑first mindset. They assess and attend to customers’ banking needs, process account information, and recommend solutions based on each customer’s unique goals and needs. Responsibilities Build and foster relationships with clients through proactive outreach and follow‑up, asking questions and learning about their financial needs and banking preferences. Identify solutions for new and existing clients based on needs by effectively engaging and communicating with clients. Maintain a working knowledge of consumer and business banking products and services, including digital products. Provide a consistent optimal client experience, greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests, and submit credit applications. Proactively educate clients on emerging and self‑service digital products and services to meet their financial needs. Leverage available resources and technologies to optimize the client experience and deliver operational excellence and accuracy. Qualification Requirements High school diploma or equivalent. Typically a minimum of three to four years of job‑related retail banking experience or a combination of experience and commensurate training. National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. Compliance with criminal background and credit check is required. Preferred Skills & Experience Proven ability to build and foster client relationships through proactive outreach and follow‑up. Ability to effectively engage and communicate with clients. Thorough knowledge of applicable bank and branch policies, procedures and support systems. Proven customer service and interpersonal skills. Experience demonstrating digital products and self‑service technologies. Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset. Demonstrated basic proficiency in making appropriate recommendations that meet customers’ needs, both reactively and proactively. Experience in the financial services industry (preferred). Compensation Pay Range: $24.92 – $30.46 per hour. Benefits Healthcare (medical, dental, vision) Basic and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals up to 80 hours per calendar year (unless otherwise provided by law) EEO Statement U.S. Bank is an equal opportunity employer and provides equal employment opportunities without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other factor protected by law. We also provide reasonable accommodations for disabilities during the application and hiring process. #J-18808-Ljbffr U.S. Bank