Head of Property Management

Job Description

Job Description:\n\n \n \n \n \n \n \n MJW INVESTMENTSHEAD OF PROPERTY MANAGEMENT\n Reports To: Director of OperationsLocation: Los Angeles, California – In PersonPortfolio: Multifamily operations across Los Angeles, California, and Seattle, WashingtonTravel: Regular travel to Seattle and assigned properties requiredPosition Level: Senior Leadership – Property Management DivisionPosition Overview\n MJW Investments is seeking an experienced, strategic Head of Property Management to provide senior leadership and executive-level operational oversight of its multifamily property management division across Los Angeles and Seattle.\n Reporting directly to the Director of Operations, this position is responsible for establishing and directing a scalable property management operating platform, strengthening organizational effectiveness, developing management leadership, and ensuring consistent execution of company-wide operational strategies.\n The Head of Property Management will be accountable for the overall effectiveness, structure, and operational performance of MJW's property management division.\n This position will oversee the integration and performance of property management operations, centralized leasing, third-party maintenance, vendor management, operational technology, and property-level project execution.\n Working closely with the Director of Operations, Asset Management, Accounting, Human Resources, and executive leadership, the Head of Property Management will translate MJW's investment objectives into scalable operational strategies that support portfolio growth, financial performance, organizational accountability, and long-term asset value.\n The ideal candidate will bring demonstrated experience leading multifamily operations across multiple markets, developing organizational infrastructure, implementing operational improvements, and managing leaders responsible for property-level execution.\n Key Responsibilities1. Executive Leadership & Operational Strategy\n \n Provide senior leadership and strategic direction for MJW's property management division across Los Angeles and Seattle.\n Establish and implement portfolio-wide operational strategies, performance standards, and management priorities aligned with company objectives.\n Develop and oversee a scalable property management operating model that supports existing assets, future acquisitions, and portfolio expansion.\n Serve as the senior operational decision-maker within delegated authority, establishing priorities and escalating material financial, legal, and operational risks to executive leadership.\n Partner with the Director of Operations and Asset Management to translate ownership objectives into measurable operating strategies.\n Evaluate portfolio-wide operational performance and recommend strategic initiatives, resource allocation, and organizational improvements.\n Establish consistent management practices and accountability standards across markets.\n 2. Organizational Leadership & Development\n \n Design, evaluate, and strengthen the organizational structure of the property management division.\n Establish reporting relationships, management responsibilities, staffing models, and leadership accountability across the portfolio.\n Lead, coach, and develop property management leaders while establishing clear expectations and measurable performance standards.\n Partner with Human Resources to develop leadership succession plans, performance management frameworks, and employee development initiatives.\n Evaluate organizational capacity and recommend staffing adjustments based on operational needs, portfolio growth, and financial performance.\n Develop management systems that support effective delegation, leadership accountability, and consistent execution across geographically dispersed teams.\n Foster a culture of collaboration, accountability, innovation, resourcefulness, and integrity.\n 3. Centralized Operations & Infrastructure\n \n Lead the development, implementation, and optimization of centralized property management functions across the organization.\n Establish company-wide operating procedures for leasing, resident services, maintenance coordination, property reporting, and operational communication.\n Evaluate and improve the effectiveness of centralized leasing operations, including lead management, prospect follow-up, conversion, renewals, and occupancy performance.\n Oversee the implementation and optimization of property management technology, including Yardi, CRM platforms, reporting systems, and operational dashboards.\n Establish service-level expectations, escalation procedures, and performance standards between centralized teams and onsite management.\n Identify opportunities to improve operational efficiency, reduce duplication, strengthen internal controls, and support scalable growth.\n Develop and implement standardized reporting tools and operational workflows across all assigned markets.\n 4. Portfolio Financial Performance & Executive Accountability\n \n Establish portfolio-wide operational performance objectives aligned with approved asset-level business plans.\n Direct recurring operational performance reviews and hold management leaders accountable for achieving established objectives.\n Evaluate consolidated portfolio performance, including occupancy, revenue, NOI, operating expenses, delinquency, collections, and budget variances.\n Identify systemic operational challenges and direct the development of corrective action strategies.\n Partner with Asset Management and Finance to evaluate operating assumptions, financial performance, resource needs, and capital priorities.\n Provide executive leadership with consolidated operational reporting, risk assessments, strategic recommendations, and progress against established objectives.\n Establish accountability mechanisms to ensure that financial and operational improvement initiatives are implemented consistently.\n 5. Multi-Market Property Management Oversight\n \n Provide senior oversight of property management operations across Los Angeles and Seattle.\n Establish consistent operating standards while accounting for market-specific requirements and business needs.\n Direct management leaders responsible for property-level leasing, maintenance, resident relations, financial performance, and operational execution.\n Evaluate operational performance across markets and implement standardized corrective action processes.\n Conduct strategic property visits to assess leadership effectiveness, operational controls, property conditions, and adherence to company standards.\n Provide executive-level oversight of significant resident, vendor, staffing, and operational escalations.\n Ensure that property management teams operate in accordance with applicable company policies, Fair Housing requirements, landlord-tenant regulations, and other legal obligations.\n 6. Vendor Management, Maintenance & Capital Projects\n \n Establish portfolio-wide standards for third-party maintenance services, vendor accountability, property conditions, and preventive maintenance programs.\n Oversee vendor performance management frameworks, including service expectations, response times, quality standards, and escalation procedures.\n Partner with Asset Management and property operations leaders to establish capital project priorities and implementation plans.\n Evaluate maintenance and vendor management structures to identify operational efficiencies and cost-saving opportunities.\n Provide senior oversight of property renovations, operational improvement initiatives, and significant capital projects.\n Establish consistent procedures for vendor selection, performance evaluation, and service accountability.\n 7. Business Growth, Acquisitions & Property Transitions\n \n Develop operational infrastructure capable of supporting portfolio expansion and entry into additional markets.\n Partner with Acquisitions, Asset Management, and executive leadership to evaluate operational considerations associated with potential investments.\n Provide leadership during property acquisitions, management transitions, lease-ups, repositioning initiatives, and stabilization efforts.\n Establish standardized property integration procedures, including staffing assessments, operational evaluations, technology transitions, and management implementation plans.\n Evaluate organizational readiness for portfolio expansion and recommend resources necessary to support growth.\n Develop scalable operating processes that maintain consistency and accountability as the portfolio evolves.\n 8. Compliance, Risk Management & Operational Governance\n \n Establish and oversee company-wide property management compliance standards.\n Partner with Human Resources, Legal, and executive leadership to address significant operational, regulatory, and employee-related risks.\n Ensure appropriate internal controls, documentation practices, escalation procedures, and operational accountability mechanisms.\n Develop processes for identifying and mitigating recurring operational risks.\n Monitor compliance with applicable federal, California, Washington, and local housing regulations.\n Establish reporting and escalation protocols for significant property-related incidents, regulatory concerns, and operational deficiencies.\n \n Key Performance Indicators\n Success in this position will be evaluated based on both portfolio performance and the effectiveness of the overall property management operating platform.Performance AreaKey MeasuresOrganizational EffectivenessLeadership accountability, staffing structure, succession planning, management effectivenessPortfolio Financial PerformanceNOI, revenue, occupancy, operating expenses, budget adherenceOperational InfrastructureStandardized SOPs, reporting accuracy, process improvements, technology adoptionCentralized OperationsLeasing conversion, response times, operational coordination, service-level complianceLeadership DevelopmentManagement performance, employee retention, leadership readiness, succession planningMulti-Market PerformanceConsistency of operating standards, cross-market accountability, property performanceVendor & Maintenance ManagementVendor performance, maintenance responsiveness, cost controls, project executionBusiness Growth & IntegrationTransition effectiveness, operational readiness, scalable systems, stabilization performanceRisk ManagementCompliance adherence, incident resolution, internal controls, operational risk mitigation\n Qualifications\n Required Qualifications\n \n Minimum 8 years of progressive multifamily property management and operations experience, including significant senior leadership responsibility.\n Demonstrated experience overseeing multiple multifamily properties and managing property management leaders.\n Experience developing or implementing organizational structures, operational systems, and standardized management practices.\n Demonstrated ability to lead multifamily operations across multiple markets or geographically dispersed portfolios.\n Strong understanding of multifamily financial performance, including NOI, revenue management, budgeting, forecasting, operating expenses, and capital planning.\n Experience overseeing centralized property management functions, operational technology, or company-wide process improvements.\n Demonstrated ability to develop management leaders, establish performance accountability, and implement organizational improvements.\n Strong executive communication skills, including presenting operational performance, risks, and recommendations to senior leadership.\n Advanced working knowledge of Yardi and property management reporting systems.\n Strong understanding of California and Washington State multifamily operations and applicable regulatory requirements.\n Ability and willingness to travel regularly between Los Angeles and Seattle.\n \n Preferred Qualifications\n \n Experience overseeing multifamily portfolios across multiple states.\n Experience developing or restructuring property management operating platforms.\n Demonstrated success implementing centralized leasing or operational support functions.\n Experience supporting acquisitions, property transitions, repositioning, and portfolio expansion.\n Experience managing Regional Managers or other senior property operations leaders.\n Bachelor's degree in Business Administration, Real Estate, Finance, or a related field, or an equivalent combination of education and directly relevant senior multifamily experience.\n \n Leadership Profile\n The successful candidate will be a strategic, hands-on operational executive capable of balancing organizational leadership with a practical understanding of property-level execution.\n This individual must demonstrate the ability to build operational infrastructure, develop management leaders, implement consistent performance standards, and translate executive objectives into measurable business results.\n The position requires sound judgment, financial acumen, organizational leadership, effective communication, and the ability to establish accountability across multiple markets.\n The Head of Property Management must be comfortable operating in MJW's entrepreneurial environment while introducing the structure, systems, and leadership practices necessary to support continued growth.\n Location & Travel\n This position is based in Los Angeles, California, and requires regular in-person attendance at MJW's corporate office and assigned properties.\n Regular travel to Seattle is an essential responsibility of the position.\n Additional travel may be required based on operational needs, property transitions, and portfolio expansion.\n Compensation & Benefits\n Proposed Base Salary: $125,000–$150,000 annually, subject to compensation review and approval.\n \n Performance-based incentive opportunity.\n Medical, dental, and vision insurance.\n Paid time off and company holidays.\n 401(k) retirement plan.\n Opportunity to work directly with executive leadership and contribute to the strategic development of MJW's multifamily operating platform.\n \n MJW Investments is an Equal Opportunity Employer.