Valet Parking Attendant

Valet Parking Attendant

The Valet Parking Attendant serves as a key guest-facing representative of Odawa Casino Resort by providing exceptional valet, transportation, and arrival experience services. This position is responsible for the safe and efficient handling of guest vehicles, maintaining the security of vehicles and keys, and creating a welcoming first and last impression for guests. The Valet Parking Attendant performs duties in all weather conditions and supports transportation operations through a commitment to safety, hospitality, professionalism, and operational excellence.

Essential Duties and Responsibilities

Guest Service & Hospitality

• Greets and welcomes guests in a friendly, professional, and courteous manner, creating a positive first and last impression of Odawa Casino Resort.
• Provides exceptional guest service consistent with the organization's mission, values, and service standards.
• Maintains knowledge of current promotions, events, amenities, and resort offerings to assist guests effectively.
• Responds promptly and professionally to guest inquiries, requests, and concerns.

Valet Operations

• Safely parks and retrieves guest vehicles while prioritizing guest satisfaction and safety.
• Maintains security of guest vehicles and personal property while vehicles are in the Resort's possession.
• Reports accidents, vehicle damage, incidents, or security concerns immediately to management and/or Security.
• Accurately receives, stores, issues, and tracks vehicle keys in accordance with established procedures.
• Reconciles valet claim tickets and vehicle records with a high degree of accuracy.

Transportation Services

• Provides transportation services, including chauffeur and shuttle operations, as assigned.
• Operates company vehicles safely and in compliance with all traffic laws, DOT requirements, and company policies.
• Communicates effectively using two-way radio systems and other communication equipment.

Facility Appearance & Safety

• Maintains the valet area, front entrance, vestibule, and surrounding guest arrival areas in a clean, organized, and presentable condition.
• Removes debris, sweeps walkways, cleans glass surfaces, and assists in maintaining a safe environment for guests and Team Members.
• Follows all departmental safety standards and immediately reports unsafe conditions.

Teamwork & Administrative Responsibilities

• Demonstrates professionalism and serves as a positive role model for Team Members.
• Maintains accurate records, documentation, and reports as requested.
• Attends required meetings and completes all required training programs.
• Maintains confidentiality of sensitive guest, employee, and company information.
• Assists at other properties, departments, or locations when operationally necessary.
• Performs other duties assigned within the scope of the position.

Leadership Competencies

All Team Members are expected to demonstrate behaviors consistent with Odawa Casino Resort's Mission and Values by:

• Creating memorable guest experiences.
• Demonstrating professionalism and accountability.
• Working collaboratively as part of One Team.
• Maintaining integrity and ethical conduct.
• Embracing continuous learning and improvement.
• Taking ownership of responsibilities and outcomes.

Mission

Bringing you the THRILL of the win and the FUN of the game, served with a side of real-deal HOSPITALITY.

Values

We create a culture that provides:

1. Create the THRILL
2. Lead with FUN
3. Serve with Real-Deal HOSPITALITY
4. One Team, One Experience
5. Own the Moment
6. Do What's Right - Always
7. Level Up Every Day

Minimum Qualifications

Education & Licensing

• High school diploma or equivalent preferred.
• Valid Michigan Chauffeur License or Commercial Driver's License (CDL) with Passenger (P) endorsement required.
• Must possess a valid DOT Medical Card and maintain eligibility.
• Must have a minimum of two (2) years of licensed driving experience.
• Must be insurable under Odawa Casino Resort's insurance carrier requirements.
• Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

Experience & Knowledge

• Previous customer service, hospitality, valet, transportation, or related experience preferred.
• Basic mathematics and cash-handling skills preferred.

Skills & Abilities

• Ability to read, write, speak, and understand English.
• Strong interpersonal, communication, and guest service skills.
• Ability to work effectively with guests, Team Members, and management.
• Ability to work independently with minimal supervision while contributing as part of a team.
• Ability to maintain composure and professionalism in a fast-paced environment.
• Ability to accurately manage vehicle keys, claim tickets, and related documentation.
• Ability to comply with all regulatory, safety, departmental, and company policies.

Physical Requirements

• Ability to withstand a high level of high impact running, standing, and walking for extended periods throughout the shift.
• Ability to perform repeated physical activity on inclined surfaces and in varying weather conditions.
• Ability to work outdoors for extended periods in all seasonal weather conditions.
• Ability to safely enter, exit, and operate a variety of vehicle types.
• Ability to lift and carry up to 25 pounds occasionally.

Work Environment

• Exposure to varying outdoor weather conditions.
• Exposure to loud noise levels and a smoking environment.
• Available to work flexible schedules, including evenings, weekends, holidays, overtime, and special events as business needs require.

Other Requirements

• Must maintain an acceptable driving record and remain insurable under Odawa Casino Resort's insurance carrier requirements.
• May be required to successfully complete a job-related skills assessment.

Preference: Applies to Native Americans in accordance with applicable tribal law.