Quality Technician

About Zip-Pak Zip-Pak is the global leader in resealable solutions for the flexible packaging industry, operating in over 50 countries with a team of more than 350 dedicated professionals. We combine deep technical expertise, innovation, and a commitment to customer success to deliver high-performance packaging solutions used around the world. Job Description Overview This position supports Operations, Maintenance, Engineering, Shipping and Receiving as well as Commercial Sales and Field Service teams. The position will assist in maintaining quality measures, standards, processes, and procedures relating to business needs. Principal Accountabilities Promote a safe work environment by adopting, following, and auditing company safety policies and GMP’s. Reinforces positive safety behaviors while working to reduce incidents and escalate to management any safety concerns to promote a safe working culture and environment. Inputs data relating to customer complaints, following up with the relevant manager to ensure that corrective and preventative actions have been implemented. Analyzes Proficient data to identify trends and provide a resource to preventative actions. Reviews and helps problem solve/troubleshoot material and processes problems that impact product quality. Documents all material quality problems and work with Production Supervisors to resolve the core issues. Participates and coordinates product Hold & Release decisions as needed. Analyzes, evaluates, and presents information concerning factors such as production capabilities, manufacturing problems, and design and development of new products for consideration by other members of management team. Suggests and debate alternative methods and procedures in problem solving. Assists Quality Manager with complaint database, root cause and corrective action or internal non-conformances by providing knowledge, experience and forward thinking. Maintains laboratory and operations testing equipment and equipment matrix. Assists with R&D projects/trials relating to specific products or raw material qualification. Participate in teams/committees as needed. Assists with follow-up on customer complaints; for example, inspecting returned goods, verifying count of returned samples. Determines disposition of finished products and incoming raw materials by collecting, classifying, analyzing and interpreting production and quality data; product acceptability based on internal/external customer requirements, and/or internal product specification. Displays high level troubleshooting aptitude; able to identify process/extrusion issues. Apply 80/20 principals to daily operations, in line with overall Business Strategy. Assure that all current and relevant specifications, instructions, and pertinent documentation are available for product/service and process. Demonstrates computer and Microsoft Office skills recommended for the position. Ensure that all production setup standards are current and relevant. Employees shall adhere to and promote compliance responsibilities to the content outlined in the Food Safety Management System which is in accordance with the SQF Food Safety Code for Manufacturing of Food Packaging. Internal audit verification. (GMP, Glass & Brittle etc.) Operational inspection. (visual and swabbing) Maintain and inventory laboratory equipment and supplies. Monitor and report plant food safety to Quality Management. Qualifications Educational Requirements: High School Diploma or GED. Bachelors preferred. Language Skills: Ability to read and understand Extrusion technical procedures, or food safety regulations. Ability to write reports, and procedure manuals. Ability to effectively present information and respond to questions from groups of Managers, Sales, Operations, Engineering. Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and basic math to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet Navigation Abilities, and Microsoft office. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Compensation Information The hourly range for a QA/QC Technician is $21.00 to $24.00. The pay rate for a successful candidate will depend on the geographic location, this pay range is for a successful candidate in the Chicagoland area. The specific hiring rate within the posted range will depend on the candidate's qualifications and prior experience. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr