Tenant Service Representative

Tenant Service Representative As a Tenant Service Representative at JLL, you will be the front desk person and greeter for an office building or portfolio. You’ll provide exceptional customer service and serve as the primary point of contact for tenants, clients and visitors. Responsibilities Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions. Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs. Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction. Support building events, communications, and community engagement initiatives that enhance the tenant experience. Provide administrative support including data entry, document preparation, and maintenance of tenant databases. Perform all other tasks required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations. Qualifications High school diploma or equivalent; Associate's or Bachelor’s degree preferred. 1‑2 years of customer service experience in hospitality, retail, or office environments. 1‑2 years of experience with work order management systems and vendor coordination. Excellent verbal and written communication skills with a professional, friendly demeanor. Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously. Reliable attendance and punctuality with commitment to providing consistent, high‑quality service. Benefits 401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays. Early access to earned wages through Daily Pay. Location On‑site – Charlotte, NC Compensation $20.00 - $21.64 USD per hour Schedule Expected Schedule: Monday – Friday 8 am – 5 pm On‑site Presence Required On‑site presence required. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr