Security Officer

Job Description

Job Description

The Security Officer plays a crucial role in maintaining a secure and welcoming environment for everyone who enters our doors. Your presence and proactive approach will be essential in preventing incidents, responding to emergencies, and providing a sense of security throughout the hotel.

Essential Functions:

• Conduct regular patrols of the hotel premises, including guest floors, public areas, back-of-house areas, and exterior grounds, to identify and address potential security risks, safety hazards, and suspicious activity.
• Monitor surveillance cameras, alarm systems, and access control systems, promptly responding to alerts and taking appropriate action.
• Control access to the hotel and restricted areas, verifying credentials and directing visitors as needed.
• Respond to and investigate disturbances, complaints, accidents, and other incidents, documenting findings accurately and thoroughly in incident reports.
• Provide assistance to guests and employees in emergency situations, including medical emergencies, fire alarms, and security threats, following established protocols and procedures.
• Enforce hotel policies and procedures, addressing violations in a professional and consistent manner.
• Maintain a visible presence to deter potential criminal activity and provide a sense of security.
• Assist with lost and found procedures, logging items and attempting to reunite them with their owners.
• Provide escorts for guests or employees as requested or required.
• Collaborate effectively with local law enforcement, fire departments, and other emergency responders when necessary.
• Maintain a daily log of activities, observations, and any incidents that occur during your shift.
• Conduct regular safety inspections and report any unsafe conditions or maintenance issues.

Other Tasks:

• Assist with guest inquiries and provide directions or information as needed.
• Assist with luggage handling or other guest service requests during peak periods or as directed.
• Participate in safety and security training programs.
• Perform other duties as assigned by the Security Supervisor or Hotel Management.

Core Competencies:

• Situational Awareness: Ability to observe surroundings, identify potential risks, and anticipate problems.
• Problem-Solving: Ability to analyze situations, make sound judgments, and take appropriate action in a timely manner.
• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with guests, employees, and external parties.   
• Conflict Resolution: Ability to de-escalate tense situations and resolve conflicts calmly and effectively.
• Integrity and Trustworthiness: Maintaining confidentiality and acting with honesty and ethical behavior.
• Customer Focus: Dedication to providing exceptional service and ensuring a positive experience for guests.
• Teamwork: Ability to work collaboratively with other security personnel and hotel staff.
• Attention to Detail: Thoroughness and accuracy in observation, documentation, and reporting.
• Physical Stamina: Ability to stand, walk, and patrol for extended periods, and respond quickly to emergencies.

Qualifications:

• High school diploma or equivalent required.
• Previous security experience, preferably in a hotel or hospitality environment, is highly desirable.
• Valid security guard license or ability to obtain one as required by local regulations.
• CPR and First Aid certification preferred.
• Knowledge of basic security procedures and safety protocols.
• Ability to operate security equipment, including CCTV systems and alarm panels.
• Basic computer skills for report writing and communication.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must possess a professional demeanor and appearance.

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.