Assistant Manager, Guest Experience | Houston Market (Expression of Interest)

About this Posting This is an expression of interest/evergreen posting for the Assistant Manager, Guest Experience role. By applying to this position, you are indicating to our Talent Acquisition and hiring team that you have career interest in this role and request to be considered if an opening arises in the Houston area. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. They create an environment and team culture where people feel a deep sense of belonging and have the opportunity to grow, ensuring their team delivers outstanding guest experience in line with company values and directives. Core Responsibilities Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences. Engage team members by helping them understand how their work supports the success of the store and lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team. Support ongoing learning and development of team members consistently and equitably. Lead performance management activities, including direct feedback and continuous check‑ins. Address employee concerns or issues, knowing when to partner with internal support. Guest Experience and Community Lead an exceptional guest experience on the floor through assessment of guest connection and technical product education. Provide retail floor leadership and make in‑the‑moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests. Operations, Product, and Strategy Partner with other managers to review business data and metrics (e.g., profit and loss statement) to inform planning processes. Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandizing changes are accomplished. Open and close the store in accordance with the opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours. People Management Leadership role directly responsible for the subset of store employees as delegated by Store Manager. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment. Integrity: Behaves in an honest, fair, and ethical manner. Leadership: Is able and desires to lead and inspire others. Guest Experience: Actively creates an inclusive, high‑caliber experience for every guest. Team Building: Creates and develops teams that maximize accomplishments. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Strategic Thinking: Sets strategies aligned to vision and values to achieve goals and further the mission. Change Management Leadership: Leads others through change processes and uncertainty. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods. Schedule/Availability Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays. Experience 1 year people management experience. 1 year leadership experience, including managing business operations and administration and managing projects or processes. Job Assets (nice to have) Education: High school diploma, GED, or equivalent. Education: Bachelor’s degree or equivalent. Experience: 1 year retail or sales specific management experience. Experience: 1 year recruiting, hiring, or training employees. Work Context Work occurs in an environment with bright lights and loud music. Work is accomplished as part of a team and also independently. Work may involve managing conflict or mediating problems between others or deescalating guest issues. Work involves reaching out to meet and build relationships with strangers/new people. Work is sometimes conducted on a computer or other technical devices, including meeting virtually. Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time. Work may occasionally involve moving boxes weighing up to 30 lbs. Compensation & Benefits Package Base Pay Range: $25.03 - $33.87/hour, subject to minimum wage in the location. Target Bonus: 25% Total Target Base Pay Range: $31.29 - $42.34/hour. lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. Employees in this position are eligible for a competitive bonus program subject to program eligibility requirements. Benefits Extended health and dental benefits, and mental health plans. Paid time off. Savings and retirement plan matching. Generous employee discount. Fitness & yoga classes. Parenthood top‑up. Extensive catalog of development course offerings. People networks, mentorship programs, and leadership series. Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr lululemon