General Manager

Job Summary The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa John's restaurant to ensure profitability. This is accomplished by being a self‑sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. The General Manager ensures compliance with all federal, state and local laws and ethical business practices. This position oversees all operational aspects of a Papa John's restaurant, including the execution of all Operations Manager duties when that position is unavailable or unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable, restaurant team members and delivery drivers report to the General Manager. Duties And Responsibilities (other Duties As Assigned) Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Respond to all customer concerns or issues professionally and promptly. Solicit customer feedback, share it with the team, and use it to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards. Oversee recruiting efforts to meet staffing needs and ensure compliance with uniform and appearance standards. Establish and communicate performance expectations, conduct timely performance reviews, document performance issues, and take appropriate disciplinary action, up to and including termination. Effectively coach and develop direct reports, build an atmosphere of teamwork, energy and fun, and implement team‑member recognition programs to reward and retain high‑performing team members. Manage sales goals against budget and prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non‑traditional methods by executing creative local restaurant marketing and creating a positive presence in the community. Manage profit goals against budget and prior year; ensure food, labor, and other controllable costs stay within budget and correct deviations using the FOCUS system. Develop and implement plans to resolve unfavorable trends and enhance profits. Execute administrative and cash‑management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company assets by ensuring the restaurant is clean, fully equipped, and all equipment operates properly; ensure the restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary. Everybody loves pizza, and so do the people who deliver it. This is complex and challenging work, but it’s also rewarding. If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract Employer who participates in E‑Verify to confirm employment eligibility. The company is an affirmative action and equal opportunity employer. #J-18808-Ljbffr Papa Johns