Junior Desktop Engineers - Entry Level

We are seeking Junior Desktop Engineers - Entry level across Sydney, Melbourne and Brisbane locations. About the Role Provide in person TechBar support to end users, troubleshooting device and application issues while ensuring a smooth workplace technology experience. This is a fully onsite role requiring presence at the client office five days a week. Key Responsibilities Provide walk up TechBar support for hardware software and access issues Troubleshoot Windows and Mac device issues Support device setup onboarding and replacements Assist with Microsoft 365 Teams Outlook and VPN tools Perform incident triage using ServiceNow or similar tools Coordinate with backend teams for escalations Maintain asset tracking and documentation Support meeting room technology when required Ensure high customer satisfaction through timely resolution Required Skills 1 year of experience in Desktop Support roles. Windows 10 and 11 troubleshooting Basic MacOS troubleshooting exposure Active Directory user management Microsoft 365 familiarity Hardware troubleshooting for laptops and peripherals Strong communication and customer handling Additional Requirements Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens or Australian Permanent Residents only. On-call and Shift Expectations Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction. Benefits 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities. Certified as a Family Inclusive Workplace Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people. We are proud to be in the top 3 of last year's Diversity & Inclusion Index! Equal Employment Opportunity Statement At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email View email address on click.appcast.io and cite the relevant Job Number, or contact us on View phone number on click.appcast.io. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. #J-18808-Ljbffr Ultimate.ai