Eligibility Specialist II: Train & Improve Case Quality

ELIGIBILITY SPECIALIST II - 60066285

Requisition No: 875879 Agency: Children and Families Location: RIVIERA BEACH, FL, 33404 Florida Department of Children & Families - Office of Economic Self‑Sufficiency Description: This professional position provides backup to the unit’s supervisor in day‑to‑day duties. Responsibilities include but are not limited to reviewing cases during the various processes in the service delivery model, performing case reviews for unit employees, giving feedback to strengthen accuracy rates, and providing training and/or mentoring to unit members. The ESS II is expected to handle a high volume of work which is deadline driven, requiring the ability to prioritize and plan work assignments while being flexible to change with little notice. Annual Salary: $37,035.96 (Internal salaries determined by DCF salary policy) Typical Duties Performs quality management system reviews as assigned. Reviews case reading errors with the Eligibility Self Sufficiency Specialist I and ensures corrections are completed accurately and timely. Reviews and analyzes data from quality control and all monitoring sources and provides training in areas where problems are identified. Follows established unit procedures to determine eligibility for public assistance benefits within designated time frames as required by Federal and State laws and Department policy and procedures. Maintains assigned work responsibilities by taking prompt action on all case management activities including medical expense (bill) tracking, changes, sanctions, data exchange, alerts, ad‑hoc reports, and Medicaid file resolution. Identifies cases of possible fraud and/or overpayment; makes appropriate referrals to fraud and overpayment departments. Ensures electronic case records are documented thoroughly and properly as required by Departmental procedures. Qualifications Must be a current employee of the Florida Department of Children and Families or a State of Florida Government Agency (Case Service opportunity). Only employees of the Florida Department of Children & Families in Career Service, Selected Exempt Status (SES) or Other Personnel Services (OPS) positions may be considered. Additional Information Application process requires completion of a State and National criminal history check before beginning employment. Background screening shall include fingerprinting for State and Federal criminal records checks. Candidates requiring a reasonable accommodation must notify the agency hiring authority or the People First Service Center. The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable‐suspicion drug testing. Veterans’ Preference: Candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies. Veterans must attach supporting documentation with each submission. For assistance, call the People First Service Center at View phone number on click.appcast.io Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time. The State of Florida is an EEO employer pursuant to Florida Law, 110.211 F. S. #J-18808-Ljbffr State of Florida