Print Industry - Service Technician

Job Description

Job Description

Thomas Printworks is looking for a hands-on, motivated Service Technician to join our Phoenix team. This is a great opportunity for someone who enjoys problem-solving, working with specialized printing equipment, and taking on new technical challenges.

We're looking for a dependable, proactive individual who takes pride in their work, enjoys learning new technology, and approaches challenges with a positive, can-do attitude. If you're mechanically inclined, customer-focused, and enjoy a role where no two days are exactly alike, we'd love to meet you!

In this role, you'll keep our printing equipment running at its best by performing repairs, troubleshooting, and preventive maintenance on equipment at our production facilities and customer locations. You'll also play an important role in providing reliable service and building positive customer relationships.

What You'll Do

• Troubleshoot, diagnose, and repair a variety of printing equipment, including plotters, large-format inkjet printers, and scanners.
• Maintain and service equipment primarily manufactured by Canon (PlotWave) and HP (PageWide and DesignJet).
• Perform routine preventive maintenance on equipment at both company facilities and customer locations.
• Complete service calls and fulfill all requirements outlined in customer service agreements.
• Prepare accurate service reports for internal and external service calls, including billable work.
• Coordinate and assist with equipment deliveries and installations at customer locations.
• Maintain current equipment service certifications and attend manufacturer training as needed.
• Follow established safety procedures and equipment guidelines.
• Deliver outstanding customer service through professional communication, timely service, and effective problem resolution.

What We're Looking For

• High school diploma or equivalent (GED).
• Knowledge of office equipment repair, troubleshooting, and preventive maintenance.
• Strong mechanical aptitude and a natural ability to diagnose and solve problems.
• Excellent customer service and communication skills.
• Valid driver's license, personal vehicle, and required insurance coverage.
• Clear driving record.
• Computer proficiency and the ability to learn and work with various software applications.
• Ability to distinguish differences in colors and textures.
• Ability to understand and follow basic verbal and written instructions.
• Ability to lift and carry up to 50 pounds independently and move heavier items up to 100 pounds with assistance.
• Willingness to work in an environment with some exposure to printing inks, chemicals, and paper products.

Why Join Thomas Printworks?

At Thomas Printworks, you'll have the opportunity to develop your technical skills, learn from equipment manufacturers, and work with a variety of printing technologies. We value employees who are eager to learn, take initiative, and contribute to a team that takes pride in delivering quality service.

Our Values

We are committed to continuous growth, profitability, and strong values. Our goal is to be an organization where our customers recommend us, our employees treasure us, and our peers admire us.

If you're ready to build your technical skills, take on new challenges, and become part of a growing team, we encourage you to apply!

Thomas Printworks is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Visit to learn more about us.

With more than 70 years in business, Thomas Printworks is a privately held, diversified printing services company with nearly $65 million in annual revenue and more than 20 locations across Texas, Arizona, Florida, and Minnesota.

Our philosophy is simple: Everything Print. From custom-printed wallpaper, canvas art, and wall graphics to sports and stadium graphics, museum-mounted prints, marketing collateral, banners, vehicle graphics, direct mail, and much more, we deliver innovative print solutions that bring our customers' ideas to life.

Company Description

With more than 70 years in business, Thomas Printworks is a privately held, diversified printing services company with nearly $65 million in annual revenue and more than 20 locations across Texas, Arizona, Florida, and Minnesota.\n\nOur philosophy is simple: Everything Print. From custom-printed wallpaper, canvas art, and wall graphics to sports and stadium graphics, museum-mounted prints, marketing collateral, banners, vehicle graphics, direct mail, and much more, we deliver innovative print solutions that bring our customers' ideas to life.